E-commerce trust metrics and models

Manchala, Daniel

doi:10.1109/4236.832944

Cited by 162 publications

(71 citation statements)

References 8 publications

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“…Mahajan, et al (2002) found that related industry experience of owners was critical to their ecommerce success and that successful e-tailers also integrated online and offline channel strategies. Reichheld and Schefter (2000) and Manchala (2000) emphasized the importance of customer trust, and suggested that information security and privacy are crucial to the success of e-commerce. Fiendt, et al (2002) andChappell, et al (1999) conducted phone interviews with etailers and identified eleven CSFs for their e -commerce activity: content, convenience, control, interaction, community, price sensitivity, brand image, commitment and support from top management, partnership, process improvement, and integration.…”

Section: Csfs For E-commerce In Developed Countriesmentioning

confidence: 99%

Critical Success Factors for E‐commerce in Thailand: Cultural and Infrastructural Influences

Laosethakul¹,

Boulton

2007

E J Info Sys Dev Countries

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The main purposes of this paper are to identify critical success factors (CSFs) for electronic commerce (e-commerce) in Thailand and explain the major influences behind these factors. Detailed case studies of nine e-commerce companies from different industries in Thailand were conducted. Results showed that social behavior and national culture, more specifically issues pertaining to trust and shopping behavior, were the major influences for the success of e-commerce in Thailand. The phenomenon could be partly explained by Hofstede's cultural dimensions. Thailand's infrastructure also played an important role in the success of its ecommerce development. The findings provide a framework to guide the development of ecommerce ventures in Thailand and other developing countries with similar cultures and infrastructures.

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Section: Csfs For E-commerce In Developed Countriesmentioning

confidence: 99%

Critical Success Factors for E‐commerce in Thailand: Cultural and Infrastructural Influences

Laosethakul¹,

Boulton

2007

E J Info Sys Dev Countries

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“…As is well known, centralized reputation systems has been widely applied in e-commerce [5,6], such as eBay [7]. Some researches [8,9,10] suggested reputation based systems as an effective way for protect the P2P network from possible abuses by malicious peers.…”

Section: Related Workmentioning

confidence: 99%

A Novel Approach to Improve the Security of P2P File-Sharing Systems

Zuo

2009

IJCNS

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The recent and unprecedented surge of public interest in peer-to-peer (P2P) file-sharing systems has led to a variety of interesting research questions. How to minimize threats in such an open community is an important research topic. Trust models have been widely used in estimating the trustworthiness of peers in P2P file-sharing systems where peers can transact with each other without prior experience. However, current P2P trust models almost take no consideration for the nature of trust, fuzzy, complex and dynamic, which results in low efficiency in resisting the attacks of malicious nodes. In this paper, a new trust model named NatureTrust that can alleviate the shortage brought by the nature of trust is proposed. In order to cope with the fuzzy characteristic of trust, linguistic terms are used to express trust. Additionally, fuzzy inference rules are employed to evaluate trust of each transaction so as to handle the complex characteristic of trust. Furthermore, risk factor is deployed into NatureTrust to represent and reason with the dynamic characteristic of trust. Both risk and trust factors are considered in evaluating the trustworthiness of each peer. Experimental results show that the trust model analyzed here thus stands against malicious act effectively.

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“…Businesses, governments, other institutions and individuals now use the Internet for purchasing, sales, and communications and personal development or recreation. All expect that the systems with which they interact be reliable and secure [8][9] [10]. However, there is a lack of e-commerce standards accepted by either businesses or consumers [11] and a growing concern that in the rush to get a product online, quality may be compromised [12] [13].…”

Section: Software Risksmentioning

confidence: 99%

A new approach to teaching software risk management with case studies

Fuller

Croll

Proceedings 15th Conference on Software Engineering Education and Training (CSEE&T 2002)

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Software development is inherently risky, however the need to adapt processes intended for larger organisations introduces a new element of risk. In addition, the nature of many new software products can be described as "critical" and therefore should undergo a formal risk assessment procedure. Despite the majority of software projects involving these additional elements of risk, risk management planning is virtually nonexistent, as managers have not been trained in risk management. Few current software engineering curricula provide comprehensive coverage of risk, nor any practical experience in risk assessment. In this paper we propose that risk be repositioned in the software engineering core body of knowledge, and discuss preliminary requirements for a one semester course on risk. As experience is considered an essential element of successful risk assessment, a feature of the course is the use of case studies based on real projects to simulate an historical perspective for students. Disciplines Physical Sciences and Mathematics Publication DetailsThis article was originally published as:

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E-commerce trust metrics and models

Cited by 162 publications

References 8 publications

Critical Success Factors for E‐commerce in Thailand: Cultural and Infrastructural Influences

Critical Success Factors for E‐commerce in Thailand: Cultural and Infrastructural Influences

A Novel Approach to Improve the Security of P2P File-Sharing Systems

A new approach to teaching software risk management with case studies

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