E-commerce quality and adoptive elements of e-ticketing for entertainment and sporting events

Understanding sport event ticket-type preference in a forced e-ticket environment

“…Several sport management scholars have examined the adoption of technology to enhance sport consumption and drive sport buying behaviors (Ha et al, 2017;Smith, 2009;Smith et al, 2014). Compared to using other technologies in conjunction with live sport consumption, smartphones provide sport fans with elevated levels of competence and autonomy related to their experience (Rogers et al, 2017).…”

“…In regards to the buying process for sport tickets, several researchers have conducted studies examining attitudes and characteristics of consumers who prefer electronic purchasing compared to the traditional procuring of hard tickets (Ahn et al, 2014;Dhurup et al, 2011;Khazaei Pool et al, 2016;Marquez et al, 2020;Popp et al, 2018;Smith et al, 2012Smith et al, , 2014. Such studies are typically rooted in Davis' (1989) technology acceptance model which suggests end-user perceptions of technology ease-of-use and technology usefulness influence willingness to embrace electronic ticket purchases (Ahn et al, 2014).…”

“…In their study, a significant relationship was uncovered between perceived usefulness of mobile ticket technology and respondents' decisions to use digital ticketing (as opposed to purchasing traditional physical tickets). Consumers who frequently purchase other products online and self-identify as technologically savvy are more likely to also purchase sport tickets online while those who are not frequent online shoppers or do not self-identify as technologically savvy are more likely to buy tickets from traditional channels, such as brick-and-mortar box offices or through the mail (Smith et al, 2014). Perceived usefulness of the Internet has also predicted e-ticket purchases among 2010 FIFA World Cup ticket buyers (Dhurup et al, 2011).…”

Digitalisasi Perbankan: Adopsi Layanan Fintech Oleh Usia Produktif Indonesia (Studi Pada Masyarakat Kota Bandung, Jawa Barat)

“…Menurut model penerimaan teknologi/technology acceptance model (TAM) Davis (1989), niat pengguna untuk mengadopsi teknologi baru ditentukan oleh kegunaan yang dirasakan dan kemudahan penggunaan. Penelitian terbaru menggunakan TAM untuk memprediksi adopsi Fintech, seperti pembayaran mobile di Taiwan (Wu dan Wang, 2005), pembayaran crypto di Belanda (Jonker, 2019), e-ticket di Finlandia (Mallat et al, 2009), dan e-commerce (Smith et al, 2014) diantara layanan lainnya. Namun, beberapa penelitian, seperti Mangin et al (2014), Aldás-Manzano et al (2009), Amin (2009), Featherman dan Pavlou (2003), dan Wang et al (2003), berpendapat bahwa kenyamanan konsumen saja tidak dapat sepenuhnya menjelaskan meningkatnya popularitas teknologi dan layanan baru di industri keuangan.…”

The analysis of Serbian customers satisfaction with e-services quality dimensions of lodging e-intermediaries

“…As most of the research was concentrated on the online retailing services or the quality of the website design, Cristobal et al (2007) have proposed a four-dimensional model indicating other aspects of eservices, in addition to the design and usability, which affect the consumer's perception of eSQ, called PESQ, and include web design, customer service, assurance and order management. This model was modified with the aim to provide the analysis of profits generated by higher perceived quality in terms of user satisfaction and loyalty, which is also considered by Smith & Synowka (2014) as not fully analyzed. Raman et al (2008) were doing research on the Internet banking adoption and suggested a model with six dimensions of quality e-services: ease of use, appearance, reliability, customization, communication and incentive.…”