E‐commerce policies and customer privacy

Desai, Mayur S.; Richards, Thomas C.; Desai, Kiran

doi:10.1108/09685220310463696

Cited by 28 publications

(12 citation statements)

References 3 publications

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“…In an e-commerce setting, privacy disclosures include privacy policy statements, privacy seals, and similar descriptions of an entity's commitments to protecting customers' privacy. Desai et al (2003) examined Internet policies posted on 40 U.S. companies' websites from 1999 to 2001. They found that privacy-related policies were the most frequently posted policies on companies' websites.…”

Section: Disclosure Objectives: Disclosure Of Privacy Commitments Andmentioning

confidence: 99%

E-Commerce and Privacy: Exploring What We Know and Opportunities for Future Discovery

Boritz

2011

Journal of Information Systems

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Electronic commerce (e-commerce) has a built-in trade-off between the necessity of providing at least some personal information to consummate an online transaction and the risk of negative consequences from providing such information. This requirement and the increased sophistication of companies' personal information gathering have made e-commerce privacy a critical issue and have spawned a broad research literature that is reviewed in this paper. Key research issues and findings are organized, using a framework defined by four key stakeholder groups—companies, customers, privacy solution providers (PSPs), and governments—as well as the interactions among them. The review indicates that the published research on e-commerce privacy peaked in the early 2000s; thus, it has not addressed many of the technological advances and other relevant developments of the past decade. Potential research opportunities for researchers in Management Information Systems (MIS) and Accounting Information Systems (AIS) include: company privacy strategies, operations, disclosures, and compliance practices; customer privacy concerns arising from company practices such as Internet activity tracking, physical location tracking, personal information gathering by social networks, and information exchanges in cloud computing environments; privacy-enhancing technologies, controls, and assurance practices developed by PSPs; and privacy regulations relating to various industries, countries, and cultures. More use of experimental and archival research is encouraged.

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Section: Disclosure Objectives: Disclosure Of Privacy Commitments Andmentioning

confidence: 99%

E-Commerce and Privacy: Exploring What We Know and Opportunities for Future Discovery

Boritz

2011

Journal of Information Systems

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“…Privacy management methods and their impact on privacy concern are also investigated in literature. These studies focused on the longitudinal analysis of content of online privacy notices [Adkinson et al, 2002;Milne and Culnan, 2002;Desai et al, 2003], cross-country comparison of privacy policies [Johnson-Page and Thatcher, 2001], and privacy policies of web sites of Fortune 500 companies [Liu and Arnett, 2002]. Other researchers analyzed the influence of privacy statements and company's information practices on the online customers' behavior [Culnan and Armstrong, 1999;Miyazaki and Fernandez, 2000;Berendt et al, 2005;Liu et al, 2005].…”

Section: Research On Privacymentioning

confidence: 99%

Influence of the Web Vendor's Interventions on Privacy-related Behaviors in E-commerce

Faja¹,

Trimi²

2006

CAIS

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Concern about information privacy is considered one of the most important issues in ecommerce. To deal with this concern in the context of self-regulation, e-commerce web sites have implemented measures such as posting privacy policies and displaying third party seals. The purpose of this study is to examine the impact of the level at which a web site addresses privacy has on the users' perceptions and behavioral intentions during the initial interaction with the web site. A research model is presented and empirically tested by means of an experiment. The study showed that web vendors' interventions had an overall effect on the user perceptions of information privacy in the site. However, having more privacy elements in the web site did not increase the favorable perceptions of the web site. The research model also incorporated other privacy related constructs such as general concern about online privacy and type of information.

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“…26 The disadvantages of instructor-led training can include limited seating and time availability, learning at the pace of others, and inconsistency in material covered. 27 There also may be additional costs associated with live training.…”

Section: Instructor-led Trainingmentioning

confidence: 99%

Sexual Harassment Training: Person versus Machine

Preusser¹,

Bartels²,

Nordstrom³

2011

Public Personnel Management

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Computer-based training is rapidly being implemented in organizations. Many advantages of this approach have been suggested (e.g., self-paced instruction, uniform content, and long-run cost efficiency) along with several potential disadvantages (e.g., noncompletion rates, computer availability). Despite the purported advantages of computer-based training, little research has examined the effect of computer-based training on learning. This field study systematically compared computer-based sexual harassment training with traditional instructorled training. Overall, the results suggested that having a training course on sexual harassment, regardless of method of training, increased learning among the university employees who participated in these sessions. Reactions to both types of training were positive.

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E‐commerce policies and customer privacy

Cited by 28 publications

References 3 publications

E-Commerce and Privacy: Exploring What We Know and Opportunities for Future Discovery

E-Commerce and Privacy: Exploring What We Know and Opportunities for Future Discovery

Influence of the Web Vendor's Interventions on Privacy-related Behaviors in E-commerce

Sexual Harassment Training: Person versus Machine

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