E-commerce in Indonesia

Fadhilla, Fitri; Farmania, Aini

doi:10.1145/3092027.3092043

Cited by 6 publications

(4 citation statements)

References 27 publications

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“…In addition, online shopping convenience which is the second major component of this dimension was developed based on several terms such as access, search, evaluation, transaction, and post-purchase service in forming a major aspect of perceived convenience value (Abdallah & Jaleel, 2017;Jiang, Yang, & Jun, 2013; Q. T. Pham, Tran, Misra, Maskeliunas, & Damaševičius, 2018). Apart from that, online convenience is crucial in forming purchase intention and various other consequences through perceived value (Abdallah & Jaleel, 2017;Assarut & Eiamkanchanalai, 2015;Carlson et al, 2015;Duarte, Costa e Silva, & Ferreira, 2018;Fadhilla & Farmania, 2017;Mahapatra, 2017;Shaw & Sergueeva, 2017). Other aspects involve accessibility (Katta & Patro, 2017), comfort (Purwanto & Kuswandi, 2017), and facilitating conditions.…”

Section: Conceptualised M-val Dimensionsmentioning

confidence: 99%

A synthesis of constructs for modelling consumers’ perception of value from mobile-commerce (M-VAL)

Dastane

Goi

Rabbanee

2020

Journal of Retailing and Consumer Services

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Section: Conceptualised M-val Dimensionsmentioning

confidence: 99%

A synthesis of constructs for modelling consumers’ perception of value from mobile-commerce (M-VAL)

Dastane

Goi

Rabbanee

2020

Journal of Retailing and Consumer Services

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“…The pandemic in Indonesia began in Q1 2020. For example, the Shopee platform in Q1 2020 received 71.53 billion visits per month and increased to its peak in Q4 2020, which was 129.32 billion visits per month (Fadhilla & Farmania, 2017). This indicates that the pandemic is changing the pattern of new habits in society and a new era of globalization with the increasing contribution of digital aspects to the economy.…”

Section: Methodsmentioning

confidence: 99%

The Change in Customers’ Purchasing Power during the COVID-19 Pandemic Era

Rosa¹,

Rosyid²,

Daniman³

et al. 2022

ISS

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The COVID-19 pandemic has made many changes that have occurred very quickly, making consumers change their behavior in determining the purchase of goods and services. The purpose of this study is to provide general information or representation about changes in consumer behavior, especially on the purchasing power of consumers during the COVID-19 pandemic in order to meet their living needs. This study uses a literature study in which the researcher collects a number of books and magazines related to the problem and purpose of the study. Researchers also analyzed data available on internet portals regarding e-commerce transactions in Indonesia. The results showed that consumer purchasing power in the indicators of selecting types of goods and services through E-Commerce during the COVID-19 pandemic was dominated by almost 50% by the food industry, the second is the personal need for hygienic such as masks, hand sanitizers, etc. This change in purchasing power is illustrated by the increase in transactions in e-commerce during the COVID-19 pandemic.

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“…Trust and convenience have a significant positive effect on the purchase decisions of e-commerce customers in Indonesia (Fadhilla & Farmania, 2017). The purchase decision is the most important thing.…”

Section: Introductionmentioning

confidence: 99%

Can Product Quality Improve Purchase Decisions in E-Commerce and Social Media through Customer Loyalty and Trust?

Nofrizal

Sucherly

Juju

et al. 2023

Binus Business Review

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The increase in online sales transactions has continued to increase due to several factors, such as the improvement of Internet quality, the growth of start-ups in Indonesia, and the COVID-19 pandemic’s effects, which have restricted customers from making purchases offline. The research aimed to identify different types of direct and indirect influences that caused customers to make purchase decisions for fashion products and determine more dominant group (women or men) on e-commerce platforms and social media. The research applied a quantitative method. The research respondents were 244 customers who bought fashion products in e-commerce and social media. The analytical tools were Structural Equation Modelling (SEM) with SmartPLS 4.0, convergence and discrimination invalidity for the validity test, composite reliability for the reliability test, and structural model evaluation (inner model). The findings indicate that all aspects of product quality, trust, and customer loyalty have a huge impact on buying fashion products in e-commerce and social media. Moreover, in the indirect effect, product quality affects customer loyalty through trust. Similarly, product quality impacts purchase choices through customer loyalty. Trust also affects purchase choices through customer loyalty. Then, product quality affects purchase decisions through trust. Last, product quality has an impact on purchase decisions through customer loyalty and trust. Additionally, the results of PLS-MGA show that women are more dominant in buying fashion products on e-commerce and social media than men.

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E-commerce in Indonesia

Cited by 6 publications

References 27 publications

A synthesis of constructs for modelling consumers’ perception of value from mobile-commerce (M-VAL)

A synthesis of constructs for modelling consumers’ perception of value from mobile-commerce (M-VAL)

The Change in Customers’ Purchasing Power during the COVID-19 Pandemic Era

Can Product Quality Improve Purchase Decisions in E-Commerce and Social Media through Customer Loyalty and Trust?

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