E-business's impact on organizational flexibility

Phillips, Paul A.; Wright, Claire

doi:10.1016/j.jbusres.2008.09.014

Cited by 51 publications

(37 citation statements)

References 28 publications

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“…Literature review 2.1 Review of flexibility in the multi-disciplinary literature The concept of flexibility has been discussed in several disciplines (Gosling et al, 2010;Phillips and Wright, 2009;Saleh et al, 2009). In the decision theory literature, flexibility MRR 36,11 refers to alternatives for decision-making under uncertainty (Mandelbaum and Buzacott, 1990).…”

Section: Introductionmentioning

confidence: 99%

“…The flexibility research in this field focuses on integrating IT attributes (e.g. IT infrastructure) with a firm's operations (Phillips and Wright, 2009;Shi and Daniels, 2003). For example, it discusses how the standardized interface, modular process, and structured data connectivity influence the flexibility of a company's supply chain (Gosain et al, 2004).…”

Section: Introductionmentioning

confidence: 99%

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E-service flexibility: meeting new customer demands online

Jin

Oriaku

2013

Management Research Review

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If you would like to write for this, or any other Emerald publication, then please use our Emerald for Authors service information about how to choose which publication to write for and submission guidelines are available for all. Please visit www.emeraldinsight.com/authors for more information. About Emerald www.emeraldinsight.comEmerald is a global publisher linking research and practice to the benefit of society. The company manages a portfolio of more than 290 journals and over 2,350 books and book series volumes, as well as providing an extensive range of online products and additional customer resources and services.Emerald is both COUNTER 4 and TRANSFER compliant. The organization is a partner of the Committee on Publication Ethics (COPE) and also works with Portico and the LOCKSS initiative for digital archive preservation. AbstractPurpose -Business-to-consumer (B2C) electronic service (e-service) allows a company to decrease transaction costs, expedite delivery time, and serve more customers. Flexibility lets e-service providers improve their service without costly and time-consuming infrastructure overhauls to cope with the changing business environment. Little work has been done to associate flexibility with e-service. This paper aims to provide a conceptual taxonomy of e-service flexibility in line with the online purchase in a customer activity cycle (CAC), as well as a theoretical model to investigate the relationships among a company's internal flexibility, e-service flexibility, customer readiness and firm performance. Design/methodology/approach -Based on an extensive review of e-service and flexibility literature, the paper develops a taxonomy of B2C e-service flexibility in a CAC framework and a conceptual model to show the influence e-service flexibility exerts on firm performance and the factors that support e-service flexibility.Findings -This research identifies the important e-service flexibility in each CAC stage, discusses the influence of e-service flexibility on firm performance and an organization's internal flexibility supporting e-service flexibility, and argues that customer readiness has an important influence on firm performance as well.Research limitations/implications -The conceptual model of e-service flexibility and propositions need further empirical validation. Practical implications -This paper should help managers identify the critical e-service flexibility that satisfies their customers and the core internal flexibility that supports flexible e-service. It should help managers consider customer limitations when developing e-service flexibility. Originality/value -This research sets some theoretical and research foundation for future empirical studies. First, the research provides a conceptual definition of e-service flexibility in line with the CAC. Based on the definition, measurements of e-service flexibility in each stage of CAC could be developed and the e-service flexibility construct could be validated. Second, the conceptual model outlines the relationships betwee...

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Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

E-service flexibility: meeting new customer demands online

Jin

Oriaku

2013

Management Research Review

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“…The study highlighted the need for further research examining contextual moderators to the realization of such performance benefits. Phillips and Wright (2009) investigated the impact of e-business on organizational flexibility. The study was built based on previous works through two investigations.…”

Section: Introductionmentioning

confidence: 99%

An empirical study to measure the impact of e-business on organizational performance with an emphasis on integrated production information

Meftahi¹,

Nazeri²,

Nosratpour³

2012

MSL

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During the past few decades, there have been different studies on e-business but there are limited numbers of works accomplished on measuring the impact of e-business on supply chain. Although e-business may not directly influence on organizational performance, it can have significant indirect impact on unifying customers and suppliers, which yields to a better performance of organizations. In this study, we perform an empirical study to measure the indirect impact of e-business on organizational performance. The proposed study of this paper designs a questionnaire and distributes it among 40 professional experts in various industries in province of Ilam, Iran. The survey examines four hypothesis for a possible correlation between e-business and integrated suppliers, e-business and customers, integrated customers and suppliers with organizational performance. The results of this survey confirm a positive relationship between all these components either directly or indirectly.

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“…They used the measure in an examination of the relationship between the business process and organizational performance and reported substantial changes in the strength of the relationship between industry sectors. Phillips and Wright (2009) studied the effect of e-business on organizational flexibility based on previous works through two surveys. They first implemented the results of 5 case studies to develop 7 factors including alliance/joint decision management and intelligence, enterprise-wide change management, organizational learning, process oriented agility, network centric information management, leadership of transformation and knowledge exchange meetings.…”

Section: Introductionmentioning

confidence: 99%

Measuring the effect of e-business on organizational performance in project based organizations

Sadi‐Nezhad¹

2017

10.5267/j.jpm

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Recently, there have been significant development on e-business and nearly all business partners try to offer their products and services via internet. One primary question for the implementation of e-business is to measure the effect of this new facility on supply chain in project based organizations. Although e-business may not directly influence on organizational performance, it definitely influences on unifying customers and suppliers, which yields to a better performance of organizations. This study performs a study to measure the indirect effect of e-business on project based organizational performance. The proposed study of this paper designs a questionnaire and distributes it among 140 professional experts in different industries in province of Ontario, Canada. The survey examines different hypotheses for a possible correlation between e-business and integrated suppliers, e-business and customers, integrated customers and suppliers with organizational performance. The results of this survey indicate a positive relationship between all these components either directly or indirectly.

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E-business's impact on organizational flexibility

Cited by 51 publications

References 28 publications

E-service flexibility: meeting new customer demands online

E-service flexibility: meeting new customer demands online

An empirical study to measure the impact of e-business on organizational performance with an emphasis on integrated production information

Measuring the effect of e-business on organizational performance in project based organizations

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