E-Atmospheric Effects on Youth Intention to Revisit a Cafe

Jalil, Nur Aina Abdul; Fikry, Amily; Zainuddin, Anizah

doi:10.1016/s2212-5671(16)30157-5

Cited by 14 publications

(29 citation statements)

References 20 publications

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“…Teenagers are able to quickly recognize a new cafe in their area and have proved to have different experiences with each cafe. The results from this study support the findings from Teng (2011); Collins (2010); Jalil, et al (2016); and Ali, et al (2016).…”

Section: Discussionsupporting

confidence: 90%

“…Customer experience is commonly used by the hospitality business, such as hotels or tourism objects, most have found a significant effect from customers' experiences toward customers' satisfaction (Ali, et al, 2016;Teng, 2011;Pine and Gilmore, 1998). Some of the prior studies also find that a good customer experience could create customer loyalty (Hussein, et al, 2015;Lugosi, 2016;Skogland and Siguaw, 2004;Teng, 2011;Ali, et al, 2016;Bigne, et al, 2005;Collins, 2010;and Jalil, et al, 2016) Prior literature proposed various components of the customer experience (Hemmington, 2007;Bitner, 1992;Gupta and Vajic, 1999;Walls, 2013, Gupta andVajic, 1999;Grove, Fisk, and Dorsch, 1998;Walls, Okumus, Wang, and Kwun, 2011). Bitner (1992); and Gupta and Vajic (1999) proposed the physical environment and interaction as customer experience dimensions.…”

Section: Ayunimentioning

confidence: 99%

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Teens and the Hang Out Lifestyle: What Drives Teens Satisfaction and Attitudinal Loyalty?

Ayuni

2019

J. Indones.Econ.Bus.

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Introduction: Satisfying teens consumer group is critical to retain a larger market share in the future. Creating teens’ experience and value seems to be fundamental for enhancing both satisfaction and loyalty in cafes industry. Background Problem: This study examines the impact of customers’ experiences and the hedonic quality on teenagers’ satisfaction and attitudinal loyalty. Novelty: This study provides a new and comprehensive model of customer experience by adding hedonic value as a subjective experience to evaluate satisfaction and attitudinal loyalty. Research Method: Questionnaires were used to collect the data. Purposive sampling was chosen to select the respondents. Two hundred Indonesian teens participated in this study. In order to achieve the aim of this study, SPSS 23 and Partial Least Square (PLS) 3 were used. Seven out of ten hypotheses proposed in the study were supported. Findings: Three dimensions of customer experience (staff interaction, customer interaction and physical environment) have a significant effect on customers’ satisfaction, but only one dimension (physical environment) has an effect on customers’ attitudinal loyalty. An additional finding of this research is that all the hedonic quality dimensions (except hedonic emotional) have an effect on customers’ satisfaction. Lastly, customers’ satisfaction has a significant effect toward customers’ attitudinal loyalty. Conclusion: The findings suggested that a cafe’s manager or owner should pay attention to their customers’ experiences and their hedonic quality, in order to create customer satisfaction and enhance their attitudinal loyalty toward the cafe.

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Section: Discussionsupporting

confidence: 90%

Section: Ayunimentioning

confidence: 99%

Teens and the Hang Out Lifestyle: What Drives Teens Satisfaction and Attitudinal Loyalty?

Ayuni

2019

J. Indones.Econ.Bus.

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“…Malaysian youth considered involvement in games, participating in enjoyable activities and going on vacations were important to support their well-being, although they also thought that having significant amount of savings, free from debts and living in luxury homes were crucial in defining quality lives (Waheed,et al, 2017;Mohamed, D'Silva, Samah, Shafril, & Dahalan, 2018). In terms of eating out, Malaysian youth were inclined to go to restaurants which offered cozy ambience, decorated aesthetically and provided Wifi connection (Jalil, Fikry, & Zainuddin, 2016). Ramlan, Nga, Idris and Jinideh (2018) explained that 54.5% of Malaysian youth that they investigated claimed that they always plan their monthly spending, compared to only 40.8% who occasionally make monthly spending plan.…”

Section: Characteristics Of the Malaysian Youth And Their Buying Behamentioning

confidence: 99%

The Influence of Hedonic and Utilitarian Shopping Value Towards Consumer Behavioral Intention Among Youth Mall Shoppers

Hudin¹,

Annuar²,

Razak³

2019

RWE

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In the past decade, considerable amount of researches investigated the influence of hedonic and utilitarian shopping values on consumer behavioral intention. Accordingly, this has driven the current study to achieve its objective which is to determine the influence of hedonic and utilitarian shopping values on consumer consumer behavioral intention among youth in Malaysia. Embarking on the quantitative methodology, a survey is conducted among 469 university students who enrolled to a compulsory university course. The results showed that hedonic and utilitarian shopping values had positive influence on the youth consumer behavioral intention. This implies that shopping mall developers should consider hedonic and utilitarian preferences in terms of the design, selection of stores and functionality in creating a shopping mall particularly in serving youth market segment.

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“…This frequency limitation may affect the non-significant links, so future studies should consider the frequency of visiting the same restaurant should be investigated. Jalil et al (2016) in their study, added a new term, namely electronic atmosphere (e-atmospheric) to the physical environment of a café that is influential in revisit intentions of the customers. For further studies, eatmospheric can be added too.…”

Section: Limitations and Future Studiesmentioning

confidence: 99%

“…Heung and Gu, 2012). In other words, food and amenities are not enough for customers (Jalil, Fikry and Zainuddin, 2016). And measuring this experience of the customers is an important issue when service quality is aimed to be ensured (Jeong and Jang, 2011).…”

Section: Introductionmentioning

confidence: 99%

Dinescape Factors Affecting the Satisfaction and Loyalty of Fish Restaurant Customers

İşçi¹,

Tüver²,

Güzel³

2018

jotags

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Keywords DINESCAPE Satisfaction LoyaltyPhysical environment Restaurants AbstractThe dining atmosphere is an important factor for creating satisfaction and loyalty in restaurants. The aim of this study is to find out the factors that influence the satisfaction and loyalty of the restaurant customers in fine dining fish restaurants. Data is collected from customers during the dining experience in fine dining fish restaurants locatedin a resort destination in Turkey via questionnaire. According to the results, the factors that created DINESCAPEare four factors which are light & ambiance, aesthetics, table layout and service staff. However, using a structural equation modeling analysis, the study showed that only service staff and aesthetics have influenced satisfaction and loyalty.

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E-Atmospheric Effects on Youth Intention to Revisit a Cafe

Cited by 14 publications

References 20 publications

Teens and the Hang Out Lifestyle: What Drives Teens Satisfaction and Attitudinal Loyalty?

Teens and the Hang Out Lifestyle: What Drives Teens Satisfaction and Attitudinal Loyalty?

The Influence of Hedonic and Utilitarian Shopping Value Towards Consumer Behavioral Intention Among Youth Mall Shoppers

Dinescape Factors Affecting the Satisfaction and Loyalty of Fish Restaurant Customers

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