Dynamics of digital tourism’s consumers in the EU

Ruiz-Gómez, Luis Manuel; Navío-Marco, Julio; Rodriguez-Hevía, Luisa Fernanda

doi:10.1007/s40558-018-0124-9

Cited by 18 publications

(16 citation statements)

References 67 publications

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…This could be also related to an impairment in the cognitive, sensory, and motor functions of older people that may make IT use difficult and limit computer literacy (skills) in relation to digital services [82]. The increasing interest in e-government use by elderly people is a relevant finding, since little research has been done into the growing adoption of digital services by the senior market in Europe [83]. Our results confirm the changing trend: among senior citizens, there is a dynamic of change and a proactive attitude with respect to the use of e-government, recently observed [84,85].…”

Section: Discussionmentioning

confidence: 99%

Citizens’ Involvement in E-Government in the European Union: The Rising Importance of the Digital Skills

2020

Self Cite

View full text Add to dashboard Cite

This paper studies what factors influence European citizens in their e-government adoption and use, and whether there are differences within the European Union. A binary logistic regression model has been used to determine the profile of e-government users. The article highlights especially the influence of digital skills, as an increasingly influential factor, and opens up new areas of research such as the uses of e-government depending on the population density or sociodemographic factors. Given a certain lack of e-government studies at a pan-European level, this article provides an empirical comparative analysis in the EU and provides insights into the factors influencing the behaviour of European e-citizens.

show abstract

Section: Discussionmentioning

confidence: 99%

Citizens’ Involvement in E-Government in the European Union: The Rising Importance of the Digital Skills

2020

Self Cite

View full text Add to dashboard Cite

show abstract

“…When it comes to accommodation, there are works that refer to the quality and design of the website and its effect on online reservations (Bai et al, 2008; Baloglu and Peckan, 2006; Kim and Kim, 2004; Law and Cheung, 2006; Law and Hsu, 2006). Some other studies investigate the impact of demographic and travel characteristics of hotel guests on online and offline reservations (Crnojevac et al, 2010; Golmohammadi et al, 2017; Pitoska, 2013; Ruiz-Gómez et al, 2018). Recently, the works analyzing the importance of online reviews and advertising in the choice of accommodation have acquired great relevance (Bronner and de Hoog, 2011; Filieri and McLeay, 2014; Muñoz-Leiva et al, 2018).…”

Section: Literature Reviewmentioning

confidence: 99%

Consumer engagement in e-Tourism: Micro-panel data models for the case of Spain

2019

View full text Add to dashboard Cite

This article analyzes the consumer’s adoption of the Internet for information or shopping of tourist services. Based on the Surveys on Equipment and Use of Information and Communication Technologies in Households, by the National Statistics Institute of Spain, a micro-panel database (2008–2016) is constructed. Using this database and random effects logistic models, the impact of socioeconomic characteristics on the individual’s adoption of the Internet for tourism purposes is estimated. The results indicate that education, family size, digital skills, income, habitat, and employment situation are all significant for explaining the online booking of transportation or accommodation services; however, gender and age are not significant for the case of transportation. Differences between online buyers of tourism services and individuals who only look for information (bookers vs. lookers) are highlighted. Policy recommendations and business strategies are suggested, either to enhance e-Tourism or to increase the conversion rates of lookers into bookers.

show abstract

“…Digitization of activities in the tourism industry is connected with the influence of mobile communications and the Internet on the development of tourism [16,17] against the background of a digital divide [18] and revenue growth in the host country [19]. It is also connected with digital document management [20], the use of digital marketing technologies [21,22], and the effects of digital transformation in tourism influencing productivity and management aspects [23,24].…”

Section: Methodsmentioning

confidence: 99%

Digital infrastructure of service logistics: the case of the tourism industry

Василенко¹,

Lavrova²,

Tokareva³

2019

Proceedings of the International Conference on Digital Technologies in Logistics and Infrastructure (ICDTLI 2019)

View full text Add to dashboard Cite

The article discusses the digitization of services in the tourism industry. By applying the concept of service product to the tourism industry, the authors claim that the primary utility of a tourism product has a shifting nature and discuss the features of additional, derivative, and accompanying services as part of different types of tourism products. Logistics services in the tourism industry are considered to be one of the elements in the accompanying part of its service product. The value of the logistics support provided to tourism products is associated with the need to coordinate the efforts of tour operators, service providers involved, and the tourists themselves. The development of digital infrastructure is interpreted both as a trend connected with the development of the digital economy and as a ground for its servitization. The article highlights the advantages of a single digital infrastructure of the tourism industry and discusses its influence on different types of logistics flows. It identifies a number of areas associated with service provision which look promising in terms of their inclusion in digital infrastructure. It also contains examples of global systems and local technologies as components of the digital infrastructure in the tourism industry.

show abstract

Dynamics of digital tourism’s consumers in the EU

Cited by 18 publications

References 67 publications

Citizens’ Involvement in E-Government in the European Union: The Rising Importance of the Digital Skills

Citizens’ Involvement in E-Government in the European Union: The Rising Importance of the Digital Skills

Consumer engagement in e-Tourism: Micro-panel data models for the case of Spain

Digital infrastructure of service logistics: the case of the tourism industry

Contact Info

Product

Resources

About