Dynamic Trust Processes: Trust Dissolution and Restoration

Fulmer, Ashley; Gelfand, Michele J.

doi:10.2139/ssrn.1612497

Cited by 13 publications

(15 citation statements)

References 0 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…As trust decreased, the automation might be ignored or switched off and manual control became more frequent. Culture is an important modulator, which contributes at different stages in the development of trust decisions [5]- [7]. Prior work [8] investigated psychological as well as behavioral outcomes of individuals from different cultures using Hofstede's cultural dimensions [9].…”

Section: A Trust In Automationmentioning

confidence: 99%

Influence of cultural factors in dynamic trust in automation

Chien

Lewis

Sycara

et al. 2016

2016 IEEE International Conference on Systems, Man, and Cybernetics (SMC)

View full text Add to dashboard Cite

Abstract-The use of autonomous systems has been rapidly increasing in recent decades. To improve human-automation interaction, trust has been closely studied. Research shows trust is critical in the development of appropriate reliance on automation. To examine how trust mediates the human-automation relationships across cultures, the present study investigated the influences of cultural factors on trust in automation. Theoretically guided empirical studies were conducted in the U.S., Taiwan and Turkey to examine how cultural dynamics affect various aspects of trust in automation. The results found significant cultural differences in human trust attitude in automation.

show abstract

Section: A Trust In Automationmentioning

confidence: 99%

Influence of cultural factors in dynamic trust in automation

Chien

Lewis

Sycara

et al. 2016

2016 IEEE International Conference on Systems, Man, and Cybernetics (SMC)

View full text Add to dashboard Cite

show abstract

“…This definition explicates that the trustor decides to take the risk of trusting the trustee based on the judgment of existing information available from both direct and indirect observation. As such, trust is often modeled as of a 3‐phase process that involves formation , dissolution , and restoration , depending on whether the expectations of the trustor are met . In other words, positive trust emerges when others' actions meet our expectation; otherwise, negative trust (or mistrust) arises.…”

Section: Introductionmentioning

confidence: 99%

Establishing personal trust‐based connections in distributed teams

Calefato

Lanubile

2017

Internet Technology Letters

View full text Add to dashboard Cite

Trust is a factor that dramatically contributes to the success or failure of distributed software teams. We present a research model showing that social communication between distant developers enables the affective appraisal of trustworthiness even from a distance, thus increasing project performance. To overcome the limitations of self‐reported data, typically questionnaires, we focus on software projects following a pull request‐based development model and approximate the overall performance of a software project with the history of successful collaborations occurring between developers.

show abstract

“…In other words, in a society with high IDV an individual focuses more on his/her own achievements rather than on group goals. The authors of Reference [74] found the "black sheep" effect in a collectivist society, in which people from this culture became less trusting after experiencing violations from in-group rather than out-group members. To the extent that automation is perceived as a helper, individuals from highly collectivist societies may form trust quickly but would be slower to regain trust if automation is unreliable.…”

Section: Hofstede's Cultural Dimensionsmentioning

confidence: 99%

The Effect of Culture on Trust in Automation

Chien

Lewis

Sycara

et al. 2018

ACM Trans. Interact. Intell. Syst.

View full text Add to dashboard Cite

Trust in automation has become a topic of intensive study since the late 1990s and is of increasing importance with the advent of intelligent interacting systems. While the earliest trust experiments involved human interventions to correct failures/errors in automated control systems, a majority of subsequent studies have investigated information acquisition and analysis decision aiding tasks such as target detection for which automation reliability is more easily manipulated. Despite the high level of international dependence on automation in industry, almost all current studies have employed Western samples primarily from the U.S. The present study addresses these gaps by running a large sample experiment in three (U.S., Taiwan, and Turkey) diverse cultures using a "trust sensitive task" consisting of both automated control and target detection subtasks. This article presents results for the target detection subtask for which reliability and task load were manipulated. The current experiments allow us to determine whether reported effects are universal or specific to Western culture, vary in baseline or magnitude, or differ across cultures. Results generally confirm consistent effects of manipulations across the three cultures as well as cultural differences in initial trust and variation in effects of manipulations consistent with 10 cultural hypotheses based on Hofstede's Cultural Dimensions and Leung and Cohen's theory of Cultural Syndromes. These results provide critical implications and insights for correct trust calibration and to enhance human trust in intelligent automation systems across cultures. Additionally, our results would be useful in designing intelligent systems for users of different cultures. Our article presents the following contributions: First, to the best of our knowledge, this is the first set of studies that deal with cultural factors across all the cultural syndromes identified in the literature by comparing trust in the Honor, Face, Dignity cultures. Second, this is the first set of studies that uses a validated cross-cultural trust measure for measuring trust in automation. Third, our experiments are the first to study the dynamics of trust across cultures.

show abstract

Dynamic Trust Processes: Trust Dissolution and Restoration

Cited by 13 publications

References 0 publications

Influence of cultural factors in dynamic trust in automation

Influence of cultural factors in dynamic trust in automation

Establishing personal trust‐based connections in distributed teams

The Effect of Culture on Trust in Automation

Contact Info

Product

Resources

About