Abstract:Attended home delivery (AHD) is a popular type of home delivery for which companies typically offer delivery time slots. The costs for offering time slots are often double compared to standard home delivery services (Yrjölä, 2001). To influence customers to choose a time slot that results in fewer travel costs, companies often give incentives (discounts) or penalties (delivery charges) depending on the costs of a time slot. The main focus of this paper is on determining the costs of a time slot and adjusting t… Show more
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