Drivers of Mobile Payment Acceptance in China: An Empirical Investigation

Abstract

With the rapid development of mobile technologies in contemporary society, China has seen increased usage of the Internet and mobile devices. Thus, mobile payment is constantly being innovated and is highly valued in China. Although there have been many reports on the consumer adoption of mobile payments, there are few studies providing guidelines on examining mobile payment adoption in China. This study intends to explore the impact of the facilitating factors (perceived transaction convenience, compatibility, relative advantage, social influence), environmental factors (government support, additional value), inhibiting factors (perceived risk), and personal factors (absorptive capacity, affinity, personal innovation in IT (PIIT)) on adoption intention in China. A research model that reflects the characteristics of mobile payment services was developed and empirically tested by using structural equation modeling (SEM) on datasets consisting of 257 users through an online survey questionnaire in China. Our findings show that perceived transaction convenience, compatibility, relative advantage, government support, additional value, absorptive capacity, affinity, and PIIT all have a positive impact on adoption intention, while social influence has no significant impact on adoption intention, and perceived risk has a negative impact on adoption intention. In addition, the top three factors that influence adoption intentions are absorptive capacity, perceived transaction convenience, and additional value.

Technology Acceptance of Financial Technology (Fintech) for Payment Services Among Employed Fresh Graduates

“…In contrast, the current study implied that the adoption of Fintech payment services is not influenced by the surrounding, but it comes from a voluntary action to adopt a technology. This finding is like several studies such Alalwan et al (2017) and Chen et al (2019), where individuals seemed to be less interested in the recommendations and attitudes of their reference groups (i.e., family, friends, colleagues) regarding the adoption of technology. It is because the adoption of technology is a voluntary action and is often conducted solo.…”

“…The information and encouragement provided by the surrounding people play a dynamic role in contributing to the understanding of the consumer as well as influencing one's behavior in accepting the technology such as Fintech payment services. While some researchers have found social influence as the most salient predictor (Abrahão et al, 2016;Abdullah et al, 2018;Keng-Soon et al, 2019;Yahaya & Ahmad, 2019), others have found that social influence had no significant influence (Chen, Chen, & Chen, 2019;Alalwan et al, 2017). Social influence cannot be substantial if changes are just implemented.…”

Mapping Mobile Payment Adoption: Customers’ Trends and Challenges

“…According to results of the research study of Tse et al (2019), more attention has to be paid to security factors, while the main factors identified as affecting customers' adoption of m-payment products are risk issues, age and gender, and finally the type of mobile payment platforms. Furthermore, results of Harris et al (2019) review analysis supported the previous study from Dahlberg et al (2015). In specific, they also confirmed that the TAM and UTAUT/UTAU2 models have dominated the investigations into m-payment systems' adoption.…”

“…. 2015;Chen et al 2019; Park et al 2019a,b;Sinha et al 2019 RQ4: What constructs/ factors are enablers or inhibitors regarding the adoption of m-payment?…”

The disruptive mobile wallet in the hospitality industry: An extended mobile technology acceptance model

“…Looking at the practical significance, the emergence of m-wallet has become a disruptive technology as it alters the basis of competition [ 24 ]. This is especially true in the hospitality industry, as m-wallet users could gain additional values such as cash-back returns when making payments through m-wallet [ 25 , 26 ]. Also, owing to the COVID-19 pandemic that demands everyone to practice a “new normal”, m-wallet is encouraged over cash in making payments to avoid infection [ 27 , 28 ].…”