Drivers of Intention to Adopt Mobile Wallet: A Quantitative Study Among Females in Jakarta

Laywilla, Elisya; Singh, Jugindar Singh Kartar; Yin-Fah, Benjamin Chan

doi:10.6007/ijarbss/v10-i11/8061

Cited by 8 publications

(10 citation statements)

References 20 publications

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“…In contrast, previous studies by Abdullah et al (2020) and Patel (2016) found that Effort Expectancy is not significantly influenced consumers' intention to use e-wallet. However, a recent study by Laywilla et al (2020) and an earlier study by Wang and Yi (2012) are in line with the findings of this study on Effort Expectancy. Besides, the new norm of living during the pandemic of COVID-19 encourages people to make contactless payment to avoid virus infection via physical contact.…”

Section: Discussionsupporting

confidence: 93%

“…This finding disagrees with recent studies conducted by Yang et al (2021) and Lin et al (2019). Nevertheless, the finding of this study is consistent with Laywilla et al (2020) and Patel (2016). The rapid changes in technology have enabled technology knowledge, and its related devices became everyday things in daily life.…”

Section: Discussioncontrasting

confidence: 87%

“…This study found that the Performance Expectancy is significantly influenced consumers' intention in Kuala Lumpur to use e-wallet during the COVID-19 pandemic. This finding is parallel with Abdullah et al (2020), Laywilla et al (2020), Lin et al (2019), Patel (2016) and Brown et al (2003). This study confirmed that the benefits offered by e-wallet (i.e.…”

Section: Discussionsupporting

confidence: 82%

“…Facilitating conditions in this study's context refers to motivating factors that make it easy to use technology when performing purchase and payment transactions. Laywilla et al (2020) and Patel (2016), in their studies, found a significant positive relationship between facilitating conditions and behavioural intention to use mobile wallet. These lead to the following hypothesis:…”

Section: Facilitating Conditionsmentioning

confidence: 96%

See 3 more Smart Citations

Consumers’ Behavioural Intention to Use E-Wallet During the Pandemic of Covid-19: Applying the Unified Theory of Acceptance and Use of Technology (Utaut)

Puasa

Tan

Gazali

et al. 2021

LBIBF

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The new norm of living during the COVID-19 pandemic has changed the way consumers perceived e-wallet. This study aims to: (i) examine consumers’ behavioural intention level to use e-wallet during the COVID-19 pandemic; and (ii) applied the Unified Theory of Acceptance and Use of Technology (UTAUT) in investigating the factors influencing the behavioural intention to use e-wallet during the pandemic situation. A survey questionnaire was conducted through an online platform with consumers in Kuala Lumpur. The descriptive finding (n = 205) indicates a moderate to high level of consumers’ behavioural intention to use e-wallet during the pandemic. Statistical analysis found that Performance Expectancy (p < 1%), Effort Expectancy (p < 1%) and Facilitating Conditions (p < 10%) have significant positive relationships with consumers’ behavioural intention to use e-wallet during the pandemic. The results highlight the critical factors of behavioural intention to use e-wallet in which the Performance Expectancy, Effort Expectancy and Facilitating Conditions remain significant during the pandemic situation. Remarkably, the consumers' behavioural intention to use e wallet is strongly influenced by Performance Expectancy compared to other variables. On the other hand, Social Influence is found insignificant in influencing the consumers’ behavioural intention to use e-wallet during the pandemic.

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Section: Discussionsupporting

confidence: 93%

Section: Discussioncontrasting

confidence: 87%

Section: Discussionsupporting

confidence: 82%

Section: Facilitating Conditionsmentioning

confidence: 96%

See 2 more Smart Citations

Consumers’ Behavioural Intention to Use E-Wallet During the Pandemic of Covid-19: Applying the Unified Theory of Acceptance and Use of Technology (Utaut)

Puasa

Tan

Gazali

et al. 2021

LBIBF

View full text Add to dashboard Cite

show abstract

“…For instance, Taufan and Yuwono (2018) conducted a study focused on usage intention towards GoPay wallet through the TAM approach. Another example is a study conducted by Laywilla et al (2020) that considered only the female users' perspective. In addition, seven articles were obtained from Thailand, four past studies were retrieved from Brazil, three papers from Saudi Arabia, South Africa, Philippines, and Kuwait, two articles from UAE, Taiwan, Greece, Turkey, and Pakistan, one paper from Romania.…”

Section: Geography and Research Designmentioning

confidence: 99%

Mobile payment and e-wallet adoption in emerging economies: A systematic literature review

Ramli

Hamzah

2021

JEEIR

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Against the backdrop of greater smartphone and internet penetration across the emerging markets, electronic wallet (e-wallet) has emerged as a reliable and well-known digital payment method. The main purpose of this paper is to review the growing volume of studies on e-wallet adoption in this region. E-wallet is widely used worldwide, but it has yet to become mainstream in developing countries, including Malaysia. Hence, scholars have conducted numerous studies on e-wallet use, but there seems to be a lack of consensus on the predictors influencing its adoption. This study examines these publications to analyze the potential research gaps, offer a multi-stakeholder eco-system framework and make recommendations for future research. We retrieved scholarly articles on E-Wallet adoption published from 2016-2021 through the Google Scholar and Scopus database. After the screening process in which some papers were excluded, 77 previous studies were reviewed regarding the methodology, findings and adaptation of theories/models. Considering that a large portion of the studies are grounded based on the technology acceptance framework and typically involved drivers and enablers, we call for a distinct approach that draws in other factors into the equation. For instance, future research may divulge the inhibitors to E-wallet adoption and incorporate the external environment and consumer psychological factors as potential predictors.

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Modelling the Significance of UTAUT Model in Predicting the Intention and Adoption of eWallet Among Malaysians

Yang

Tee

et al. 2023

Studies in Systems, Decision and Control

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Drivers of Intention to Adopt Mobile Wallet: A Quantitative Study Among Females in Jakarta

Cited by 8 publications

References 20 publications

Consumers’ Behavioural Intention to Use E-Wallet During the Pandemic of Covid-19: Applying the Unified Theory of Acceptance and Use of Technology (Utaut)

Consumers’ Behavioural Intention to Use E-Wallet During the Pandemic of Covid-19: Applying the Unified Theory of Acceptance and Use of Technology (Utaut)

Mobile payment and e-wallet adoption in emerging economies: A systematic literature review

Modelling the Significance of UTAUT Model in Predicting the Intention and Adoption of eWallet Among Malaysians

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