Drivers of digital corporate social responsibility during unprecedented crises: an institutional perspective

Al-Omoush, Khaled Saleh

doi:10.1108/k-07-2022-0959

Cited by 8 publications

(3 citation statements)

References 59 publications

(215 reference statements)

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“…The terms corporate social responsibility [ [35] , [36] , [37] ], knowledge [ 38 ], planning [ 23 ], turning [ 39 ], and research context [ 39 ] are included in Cluster #3, which is mainly concerned with social responsibility.…”

Section: Results Analysismentioning

confidence: 99%

A bibliometric analysis of research on organizational resilience

Jiang,

Li,

Liang

et al. 2024

Heliyon

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Section: Results Analysismentioning

confidence: 99%

A bibliometric analysis of research on organizational resilience

Jiang,

Li,

Liang

et al. 2024

Heliyon

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“…The pandemic posed major CSR-related challenges for companies in the banking industry. It tested their ability to meet their ethical and social obligations and develop CSR programs that targeted problems stemming from the outbreak of COVID-19 (Puriwat and Tripopsakul, 2022a, b;Al-Omoush, 2024).…”

Section: Introductionmentioning

confidence: 99%

Banking with purpose: the impact of CSR-S on customer behavior during the COVID-19

Abdelkader Ali,

Campayo-Sanchez,

Ruiz-Moreno

2024

EJMBE

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PurposeThis article examines the impact of banks’ corporate social responsibility communication through social media (CSR-S), electronic word of mouth (eWOM), and brand reputation on consumer behavior during the COVID-19 crisis, with a focus on purchase intention.Design/methodology/approachThe study employed a quantitative approach to analyze data from a survey of 621 Egyptian bank customers who followed the banks’ social media pages and interacted with CSR-S initiatives. A genetic algorithm selected the most relevant variables affecting purchase intention. A Bayesian regression model was used to analyze the impact of CSR-S communication, eWOM, and brand reputation on purchase intention.FindingsCSR-S initiatives, eWOM, and brand reputation were found to influence customer purchase intention. CSR-S initiatives can boost purchase intention by encouraging brand reputation and initiative sharing with friends and other customers. However, CSR-S negatively moderates the positive impact of eWOM and brand reputation on the predisposition to contract products and services with the bank.Originality/valueThis study addresses critical research gaps in CSR literature. Firstly, it examines the impact of CSR-S actions on customer behavior, a perspective less explored in previous research. Secondly, it investigates the intricate relationships between CSR-S, eWOM, brand reputation, and purchase intention, shedding light on their interplay, particularly during the COVID-19 pandemic. Additionally, this research extends CSR-S investigations to the competitive banking industry and focuses on a developing country context, enhancing the applicability of findings for Egyptian banks. Lastly, the study employs advanced methodologies to improve the accuracy of results.

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“…The tremendous growth in the sustainability aspect at the global level has made it the core of business operations and strategy that shall proliferate the benefits for the current as well as the future generations. There is pressure to enact sustainability measures (Al-Omoush, 2022), especially in the developing economies, where individuals are suffering from both resource scarcity and environmental issues (Geng et al ., 2010). This has also led to concerns about publishing non-financial reports (Torelli et al ., 2020).…”

Section: Introductionmentioning

confidence: 99%

Board gender diversity and sustainability reporting quality: a generalized ordered logit approach

Singhania

Singh

Aggrawal

et al. 2023

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PurposeWith growing environmental and social issues worldwide, sustainability disclosures and reporting have become a focal point of discussion. This study aims to investigate the role played by gender diversity in sustainability disclosures in the context of India, over a period of eight years.Design/methodology/approachThe study devises a unique sustainability reporting quality index and employs the generalized ordered logit model, which ensures that results are parsimonious even if the assumptions under a logit model are violated.FindingsThe results suggest that with an increase in the percentage of women directors and the number of independent women directors on board, the sustainability reporting quality is likely to improve.Practical implicationsThe results of the study shall play a significant role for the corporate houses established in India, as it encourages them to modify their directors' selection process and ensure that women are able to break the “glass ceiling” to reach the upper echelon in the firms.Social implicationsThe study gives an insight into the role played by women directors in sustainability reporting quality aspect, and therefore, the regulatory bodies, as well as policymakers of the Indian economy, shall formulate such regulations which can advance the presence of women on the board and in the decision-making process.Originality/valueThis study is among the first to investigate the relationship between gender diversity and sustainability reporting quality using the generalized ordered logit model which is an improvement over the previously used techniques. Moreover, the unique cultural and institutional setting offered by India, which is an emerging economy, provides a fertile ground for understanding the role of women leaders in the workforce.

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Drivers of digital corporate social responsibility during unprecedented crises: an institutional perspective

Cited by 8 publications

References 59 publications

A bibliometric analysis of research on organizational resilience

A bibliometric analysis of research on organizational resilience

Banking with purpose: the impact of CSR-S on customer behavior during the COVID-19

Board gender diversity and sustainability reporting quality: a generalized ordered logit approach

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