Drivers of Customer Convenience in Electronic Tourism Industry

Moharrer, Masoomeh; Tahayori, Hooman

doi:10.1109/ccece.2007.214

Cited by 6 publications

(3 citation statements)

References 10 publications

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“…This implies service availability without constraints (Laukkanen and Kantanen, 2004), which attracts consumers who are more likely to use SST to initiate service at their desired time and location. In their study, Moharrer and Tahayori (2007) found that consumers who perceived time efficiency (akin to perceived usefulness in this study) cause convenience perception in the e‐tourism industry. Hence, the following hypothesis is proposed:…”

Section: Conceptual Framework and Hypotheses Developmentmentioning

confidence: 59%

Determinants and consequences of consumer satisfaction with self‐service technology in a retail setting

Wang

2012

Managing Service Quality: An International Journal

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PurposeThe purpose of this study is to investigate the antecedents and consequences of consumer satisfaction with the use of self‐service technology (SST) in a retail setting.Design/methodology/approachIn cooperation with a survey firm, a total of 424 respondents were collected from among consumers who had experience of using multimedia kiosks at convenience stores in Taiwan. The conceptual model was tested by using structural equation modeling.FindingsThe results show that perceived usefulness and perceived enjoyment both, initially, influence perceived control and convenience and then affect consumer satisfaction, which in turn has an impact on consumer continued behavior intention. In addition, perceived enjoyment is found to enhance consumer satisfaction, but perceived usefulness is not.Originality/valueThis paper proposes a conceptual model to synthesize the essence of the ECM‐IT model and two important incentives in self‐service (i.e. perceived control and convenience) in order to provide a theoretical explanation for consumer satisfaction in the self‐service context. This not only extends the ECM‐IT model, but also remedies previous self‐service literature that lacked the theoretical background in investigations of consumer satisfaction.

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Section: Conceptual Framework and Hypotheses Developmentmentioning

confidence: 59%

Determinants and consequences of consumer satisfaction with self‐service technology in a retail setting

Wang

2012

Managing Service Quality: An International Journal

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“…E-quality is a crucial factor in affecting distribution channel relationships between tour wholesalers and retailers. Apart from it, other models were also used for the different studies like Moharrer, 2006 used modified esatisfaction model in order to study the determinants of satisfaction in online tourism. The author further examined that online convenience; merchandising, serviceability, site design, and financial security play an important role in e-satisfaction assessment.…”

Section: Factor Analysismentioning

confidence: 99%

“…It is suggested that items like truthfulness about offerings, sincere interest in solving problems and protection of personal & financial information will help to provide quality services to the tourists. Mills andMorrison, 2003 andMoharrer, 2006 used modified e-satisfaction model in order to study the determinants of satisfaction in online tourism. The authors concluded that convenience site design and financial security play an important role in e-satisfaction assessment.…”

Section: Lumentioning

confidence: 99%

Information Technology Applications in Tourism and Hospitality: Critical Analysis of Empirical Evidences from 1999-2013

Kaur,

Sharma

2015

Abhigyan

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Information is the life-blood of the travel and hospitality industry (Sheldon, 1997). Utilizing and managing suitable information technology is essential for tourism and hospitality sectors to satisfy their customers. In the present study, the diverse literature available worldwide on the adoption of information communication technology in the tourism and hospitality sector has been explored. Its main purpose is to understand the trend of various research aspects prevailing in the field of tourism and hospitality. In order to review the relevant literature, research papers have been collected from the referred journals related to information communication technology, tourism and hospitality. By using interpretative approach, the important measures like Research Methodology, Sample Size, Respondents' Profile, Model and Research Findings have been taken for further enquiry. Current paper establishes a strong conceptual framework for researchers by thoroughly analyzing the empirical studies of last 15 years i.e. from the year 1999-2013. The paper demonstrates that IT is increasingly becoming critical for the competitive operations for the tourism and hospitality organizations as well as for managing the distribution and marketing of organizations on a global scale.

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Modeling Complex Concepts with Type-2 Fuzzy Sets: The Case of User Satisfaction of Online Services

Moharrer

Tahayori

Sadeghian

2013

Advances in Type-2 Fuzzy Sets and Systems

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Drivers of Customer Convenience in Electronic Tourism Industry

Cited by 6 publications

References 10 publications

Determinants and consequences of consumer satisfaction with self‐service technology in a retail setting

Determinants and consequences of consumer satisfaction with self‐service technology in a retail setting

Information Technology Applications in Tourism and Hospitality: Critical Analysis of Empirical Evidences from 1999-2013

Modeling Complex Concepts with Type-2 Fuzzy Sets: The Case of User Satisfaction of Online Services

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