2014
DOI: 10.1016/j.tre.2014.07.011
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Drivers of airline loyalty: Evidence from the business travelers in China

Abstract: The full-text may be used and/or reproduced, and given to third parties in any format or medium, without prior permission or charge, for personal research or study, educational, or not-for-prot purposes provided that:• a full bibliographic reference is made to the original source • a link is made to the metadata record in DRO • the full-text is not changed in any way The full-text must not be sold in any format or medium without the formal permission of the copyright holders. Implications for airline managers … Show more

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Cited by 68 publications
(51 citation statements)
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“…Despite being uncommon, standardized coefficients approaching or larger than one do exist (Geiser, Eid, West, Lischetzke, & Nussbeck, 2012;Vlachos & Lin, 2014;Wei et al, 2019) and are admissible (Deegan 1978;Jöreskog, 1999). Figure 1 demonstrates the results of the proposed model.…”
Section: Structural Modelmentioning
confidence: 99%
“…Despite being uncommon, standardized coefficients approaching or larger than one do exist (Geiser, Eid, West, Lischetzke, & Nussbeck, 2012;Vlachos & Lin, 2014;Wei et al, 2019) and are admissible (Deegan 1978;Jöreskog, 1999). Figure 1 demonstrates the results of the proposed model.…”
Section: Structural Modelmentioning
confidence: 99%
“…Despite experiencing high-speed development of civil aviation business and great improvement on corporate governance of airline companies, the flight delays have been one of the major sources of passenger complaints in China, and the civil aviation authority has determined to improve the situation (Vlachos and Lin, 2014). As shown by Figure 2, the overall punctuality of Chinese civil aviation has significantly dropped down during recent years, especially after 2009.…”
Section: Background On Chinese Airlinesmentioning
confidence: 99%
“…The diffusion effect refers to the time delay in adopting an innovative product because that an innovation is first adopted by a (usually initially small) segment of individuals, while the majority of the people delay their choice until the product will be widespread in the market. There are several reasons why the majority does not adopt the new product immediately: There is a vast literature in marketing that deals, for example, with the problem of brand loyalty (Erciş, € Unal, Candan, & Yıldırım, 2012;Vlachos & Lin, 2014;Carreira, Patrıcio, Natal Jorge, & Magee, 2014;Hoang-Tung, Kojima, & Kubota, 2014;Akamavi, Mohamed, Pellmann, & Xu, 2015), because individuals tend to prefer the product to which they are used to. In the same vein, several studies mainly in mode choice context have provided evidence that the probability of choosing new alternatives is often affected by inertia and habit.…”
Section: Introductionmentioning
confidence: 99%