Donor Satisfaction with a New German Blood Donor Questionnaire and Intention of the Donor to Return for Further Donations

Abstract

<b><i>Background:</i></b> The aim of this study was to describe donor satisfaction regarding different aspects of the new German blood donor questionnaire (BDQ) and to assess whether donor satisfaction is associated with the intention to return for further donations. <b><i>Methods:</i></b> A random number of 6,600 blood donors, donating at the German Red Cross Blood Service Baden-Wuerttemberg - Hessen, were asked to rate their satisfaction with four different aspects of the BDQ. Chi-square statistics was used to test for associations between satisfaction and the intention to return. <b><i>Results:</i></b> Most of the donors were satisfied with format and layout (72.7%) and the clarity of the questions (72.5%). However, only 39.5% of the donors were satisfied with the scope of the BDQ and 44.3% with the questions about sexual risk behavior. The lowest satisfaction seemed to be among experienced donors and among donors from small municipalities. Among experienced and very experienced donors, a significant association between the satisfaction with the different aspects and the intention to return became apparent. <b><i>Conclusion:</i></b> When considering the implementation of the BDQ, Blood Donor Services have to weigh up the advantages of increased deferral rates among donors with high-risk behavior against the potential drop-out of dissatisfied blood donors.

Which Infectious Blood Donors Could Be Identified by the Donor History Questionnaire - Comparison of Blood Donors Infected with HIV or HCV with Notified Cases from General Population in Germany

“…In Germany, a uniform DHQ was introduced (for voluntary use), which addressed sexual behavior directly to avoid donors' self-assessment of their infection risk. Pre-evaluation studies showed a higher percentage of correct answers about sexual risk behavior [19] compared to the established DHQs, but a notable portion of donors considered those questions as too personal [20,21]. However, it was also shown that questions dealing with sexual risk behaviors were accepted -despite the discomfort -if the questions were demonstrated to potentially increase blood safety [20].…”

Motivation zur Vollblutspende während pandemischer Ereignisse

“…Nach ihrer Rückkehrintention gefragt, äußerten besonders viele SpenderInnen (89,7%), dass sie sehr wahrscheinlich wiederkehren werden. Zwar war auch in vergangenen Befragungen die Rückkehrintention stets sehr ausgeprägt gewesen, vor allem bei erfahrenen SpenderInnen 26 . Im Frühjahr 2020 war sie allerdings – sowohl bei erfahrenen SpenderInnen, als auch bei ErstspenderInnen – besonders hoch.…”

Selecting the Right Donors - Still a Challenge: Development of a Uniform Donor Questionnaire in Germany

“…This raised concern that -apart from the additional deferrals -some donors might refrain from donating and even dissuade others from donating due to the felt private nature of the NDQ. This effect was addressed in two studies: In the first study a random sample of 6,600 donors were asked to participate in a mail survey and to rate satisfaction with the NDQ as well as the intention to return for further donations [41]. The participants were asked to answer scaled questions about format and layout of the DQ, clarity of the questions, the scope of the questionnaire, and their perception of the questions about sexual risk behavior.…”