“…Our findings are consistent with developments in mental health practice and service provision including the personal recovery paradigm that emphasizes connectedness, hope, identity, meaning, and empowerment as cornerstones of recovery (Leamy, Bird, Le Boutillier, Williams, & Slade, 2011), and the related increased use of advance statements, joint crisis planning, and wellness recovery action plans (WRAPs; Henderson, Swanson, Szmukler, Thornicroft, & Zinkler, 2008). Lofgren, Hewitt, and das Nair (2015) suggest that clinicians need to be mindful of the impact of their language on people experiencing mental distress. Moreover, positive interpersonal encounters in health care settings, as Moran and Russo-Netzer (2016) argue, can enhance agency and meaning-making, thereby facilitating service users' personal recovery.…”