Does what users say match what they do? Comparing self-reported attitudes and behaviours towards a social robot

Stower, Rebecca; Tatarian, Karen; Rudaz, Damien; Chamoux, Marine; Chétouani, Mohamed; Kappas, Arvid

doi:10.1109/ro-man53752.2022.9900782

Cited by 4 publications

(4 citation statements)

References 36 publications

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“…It is of note that people's perceptions of the robot and the interactions corresponded to their self-disclosure behaviour toward the robot over time. This key finding supports previous research showing how people's behaviours aligned with their social perceptions and attitudes towards the robot in single-session interactions (102). Here we provided further support for this behavioural mechanism in HRI, and our results demonstrate how perceptions of robots and behaviours toward robots co-align over time during prolonged interactions.…”

Section: People Perceive a Robot As More Social And Competent Over Timesupporting

confidence: 90%

Human-Robot Relationship: long-term effects on disclosure, perception and well-being

Laban¹,

Kappas²,

Morrison³

et al. 2022

Preprint

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Since interactions with social robots are novel and exciting for many people, one concern is the extent to which people's behavioural and emotional engagement with robots might develop from initial interactions with a robot, when a robot's novelty is especially salient, and sustained over time. This challenge is particularly noticeable in interactions designed to support people's well-being, with limited evidence for how social robots can support people's emotional health over time. Accordingly, this research is aimed at studying how long-term repeated interactions with a social robot affect people's self-disclosure behaviour toward the robot, perceptions of the robot, and how it affected factors related to well-being. We conducted a mediated long-term online experiment with participants conversing with the social robot Pepper 10 times over 5 weeks. We found that people self-disclose increasingly more to a social robot over time, and found the robot to be more social and competent over time. Participants' moods got better after talking to the robot and across sessions, they found the robot's responses to be more comforting over time, and they also reported feeling less lonely over time. Finally, our results stress that when the discussion theme was supposedly more emotional, participants felt lonelier and stressed. These results set the stage for addressing social robots as conversational partners and provide crucial evidence for their potential introduction as interventions supporting people's emotional health through encouraging self-disclosure.

show abstract

Section: People Perceive a Robot As More Social And Competent Over Timesupporting

confidence: 90%

Human-Robot Relationship: long-term effects on disclosure, perception and well-being

Laban¹,

Kappas²,

Morrison³

et al. 2022

Preprint

View full text Add to dashboard Cite

show abstract

“…It is of note that people's perceptions of the robot and the interactions corresponded to their self-disclosure behaviour toward the robot over time. This key finding supports previous research showing how people's behaviours aligned with their social perceptions and attitudes towards the robot in singlesession interactions [102]. Here we provided further support for this behavioural mechanism in HRI, and our results demonstrate how perceptions of robots and behaviours toward robots co-align over time during prolonged interactions.…”

Section: People Perceive a Robot As More Social And Competent Over Timesupporting

confidence: 90%

Human-Robot Relationship: long-term effects on disclosure, perception and well-being

Laban

Kappas

Morrison

et al. 2023

Preprint

Self Cite

View full text Add to dashboard Cite

Since interactions with social robots are novel and exciting for many people, one concern is the extent to which people’s behavioural and emotional engagement with robots might develop from initial interactions with a robot, when a robot’s novelty is especially salient, and sustained over time. This challenge is particularly noticeable in interactions designed to support people’s wellbeing, with limited evidence for how social robots can support people’s emotional health over time. Accordingly, this research is aimed at studying how long-term repeated interactions with a social robot affect people’s self-disclosure behaviour toward the robot, perceptions of the robot, and how it affected factors related to well-being. We conducted a mediated long-term online experiment with participants conversing with the social robot Pepper 10 times over 5 weeks. We found that people self-disclose increasingly more to a social robot over time, and found the robot to be more social and competent over time. Participants’ moods got better after talking to the robot and across sessions, they found the robot’s responses to be more comforting over time, and they also reported feeling less lonely over time. Finally, our results stress that when the discussion theme was supposedly more emotional, participants felt lonelier and stressed. These results set the stage for addressing social robots as conversational partners and provide crucial evidence for their potential introduction as interventions supporting people’s emotional health through encouraging self-disclosure.

show abstract

“…It is of note that people's perceptions of the robot and the interactions corresponded to their selfdisclosure behaviour toward the robot over time. This key finding supports previous research showing how people's behaviours aligned with their social perceptions and attitudes towards the robot in single-session interactions [113].…”

Section: People Perceive a Robot As More Social And Competent Over Timesupporting

confidence: 88%

“…Despite limitations, the focus on self-report measures offers valuable insights into participants' subjective wellbeing experiences during long-term interactions with a social robot. Moreover, previous studies found that self reported measurements aligned with participants objective behaviour [140][141][142], also in HRI research [3,113] and in regards to self-disclosure behaviour [3]. Future studies can replicate the experimental design while incorporating additional physiological measures to further assess participants' wellbeing and emotional changes over time.…”

Section: The Challenges Of Measuring Self Disclosure and Well-beingmentioning

confidence: 75%

Building Long-Term Human–Robot Relationships: Examining Disclosure, Perception and Well-Being Across Time

Laban,

Kappas,

Morrison

et al. 2023

Int J of Soc Robotics

Self Cite

View full text Add to dashboard Cite

While interactions with social robots are novel and exciting for many people, one concern is the extent to which people’s behavioural and emotional engagement might be sustained across time, since during initial interactions with a robot, its novelty is especially salient. This challenge is particularly noteworthy when considering interactions designed to support people’s well-being, with limited evidence (or empirical exploration) of social robots’ capacity to support people’s emotional health over time. Accordingly, our aim here was to examine how long-term repeated interactions with a social robot affect people’s self-disclosure behaviour toward the robot, their perceptions of the robot, and how such sustained interactions influence factors related to well-being. We conducted a mediated long-term online experiment with participants conversing with the social robot Pepper 10 times over 5 weeks. We found that people self-disclose increasingly more to a social robot over time, and report the robot to be more social and competent over time. Participants’ moods also improved after talking to the robot, and across sessions, they found the robot’s responses increasingly comforting as well as reported feeling less lonely. Finally, our results emphasize that when the discussion frame was supposedly more emotional (in this case, framing questions in the context of the COVID-19 pandemic), participants reported feeling lonelier and more stressed. These results set the stage for situating social robots as conversational partners and provide crucial evidence for their potential inclusion in interventions supporting people’s emotional health through encouraging self-disclosure.

show abstract

Does what users say match what they do? Comparing self-reported attitudes and behaviours towards a social robot

Cited by 4 publications

References 36 publications

Human-Robot Relationship: long-term effects on disclosure, perception and well-being

Human-Robot Relationship: long-term effects on disclosure, perception and well-being

Human-Robot Relationship: long-term effects on disclosure, perception and well-being

Building Long-Term Human–Robot Relationships: Examining Disclosure, Perception and Well-Being Across Time

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