Abstract:Objective – This review aims to determine the suitability of the READ Scale for chat service assessment. We investigated how librarians rate chats and their interpretations of the results, and compared these findings to the original purpose of the Scale.
Methods – We performed a systematic search of databases in order to retrieve sources, applied inclusion and exclusion criteria, and read the remaining articles. We synthesized common themes that emerged into a discussion of the use of the READ Scale to assess … Show more
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