2008
DOI: 10.1002/pam.20327
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Does the public sector outperform the nonprofit and for‐profit sectors? Evidence from a national panel study on nursing home quality and access

Abstract: Are public and private organizations fundamentally different? This question has been among the most enduring inquiries in public administration. Our study explores the impact of organizational ownership on two complementary aspects of performance: service quality and access to services for impoverished clients. Derived from public management research on performance determinants and nursing home care literature, our hypotheses stipulate that public, nonprofit, and for-profit nursing homes use different approach… Show more

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Cited by 144 publications
(160 citation statements)
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References 71 publications
(95 reference statements)
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“…This may suggest a number of things: a lack of capacity to collect data and evaluate service quality (Gianakis 2002), poorly designed quality monitoring tools, as well as ambiguous, unsatisfying or contradictory information on service quality (Frederickson and Frederickson 2006;Kravchuk and Schack 1996;Nicholson-Crotty, Theobald, Nicholson-Crotty 2006;Radin 2006). The general performance measurement literature suggests that broad and ambiguous objectives of public programs often make it difficult to measure success, and they introduce political tradeoffs between multiple measures of quality, costs and others (Amirkhanyan, Kim and Lambright 2008;Blasi 2002;Callahan and Kloby 2007;Frederickson and Frederickson 2006;Kravchuk and Schack 1996). Obviously, it is easier to receive timely and accurate data on costs, than on quality.…”
Section: Discussionmentioning
confidence: 99%
“…This may suggest a number of things: a lack of capacity to collect data and evaluate service quality (Gianakis 2002), poorly designed quality monitoring tools, as well as ambiguous, unsatisfying or contradictory information on service quality (Frederickson and Frederickson 2006;Kravchuk and Schack 1996;Nicholson-Crotty, Theobald, Nicholson-Crotty 2006;Radin 2006). The general performance measurement literature suggests that broad and ambiguous objectives of public programs often make it difficult to measure success, and they introduce political tradeoffs between multiple measures of quality, costs and others (Amirkhanyan, Kim and Lambright 2008;Blasi 2002;Callahan and Kloby 2007;Frederickson and Frederickson 2006;Kravchuk and Schack 1996). Obviously, it is easier to receive timely and accurate data on costs, than on quality.…”
Section: Discussionmentioning
confidence: 99%
“…First, it is a multidimensional construct that covers many concerns such as quality, efficiency, effectiveness, responsiveness, and equity (Amirkhanyan, Kim, & Lambright, 2008;Boyne, 2002;Brewer, 2006;Brewer & Selden, 2000;Carter, Klein, & Day, 1992). These different dimensions are increasingly accepted in the public management literature.…”
Section: Dependent Variablementioning
confidence: 98%
“…Such criticisms, that processes and outcomes by private organizations in public domains undermine social justice, have more often targeted for-profit organization than not-for-profit entities. Non-profit organizations with diverse missions, including charitable objectives and religious motivations, potentially contribute to social inclusiveness and justice (DiMaggio & Anheier, 1990;Weisbrod, 1988), and indeed several studies evince advantages and benefits of non-profit status organizations in public services (Amirkhanyan, Kim, & Lambright, 2008;Cleveland & Krashinsky, 2009;Ferris & Graddy, 1999). On the other hand, the distinct organizational orientation toward profit maximization often becomes incompatible with collective purposes required in publicly offered products and services.…”
Section: For-profit Entity Behaviors In Not-for-profit Marketsmentioning
confidence: 99%