Does the ferry sector need soft total quality management practices? Evidence from an Italian ferry company

Torre, Teresina; Petrolo, Damiano; Pellegrini, Massimiliano Matteo; Sarti, Daria

doi:10.1108/tqm-02-2022-0058

Cited by 3 publications

(1 citation statement)

References 80 publications

(153 reference statements)

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“…The academic literature, including current publications on organizational excellence, is still very rich (e.g. Samanta et al ., 2023; Torre et al ., 2023; Albloushi et al ., 2023; Atia and Olike, 2023; Al-Dhaafri and Alosani, 2023; Omar and Yousif, 2023). This means that the phenomenon of excellence has been permanently integrated into the management paradigm, regardless of the sector or industry.…”

Section: Literature Backgroundmentioning

confidence: 99%

The culture of excellence and its dimensions in higher education

Wiśniewska

Grudowski

2023

TQM

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PurposeTo recognize the existing state of knowledge on a culture of excellence (CoE) in higher education institutions (HEIs) and to define the CoE in HEI and the dimensions that make up that culture. A subsidiary goal is to propose a qualitative tool to measure CoE maturity.Design/methodology/approachThe study was based on the qualitative method, the preferred reporting system of systematic reviews and meta-analysis (PRISMA). Next, the conceptual work method was used.FindingsA research gap in the topic of CoE in HE has been confirmed. The CoE's own definition has been proposed, as well as a set of seven dimensions that comprise it, such as: Clear vision, mission and goals for excellence; Leadership oriented to excellence; Employee engagement; Human resources management; Meeting and exceeding student and staff expectations; Continuous improvement of processes through innovation and excellent practices; and Partnership and teamwork for improvement.Research limitations/implicationsThe study research was limited to open-access articles. Therefore, in the future, the search can be broadened to include monographs or doctoral dissertations, and other peer-reviewed studies. The research implications are related to the originality of our work and the proposals of two concepts – a CoE model and a CoE maturity assessment tool.Practical implicationsLeaders at universities, e.g. rectors and deans, can take into account the identified dimensions and progressively provide them as conditions conducive to achieving above-average levels.Originality/valueThis is the first literature review on CoE in HEIs, which can be considered an original contribution to science and practice. The original contribution of the paper is also the proposal of a CoE conceptual model and a CoE maturity assessment tool.

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Section: Literature Backgroundmentioning

confidence: 99%

The culture of excellence and its dimensions in higher education

Wiśniewska

Grudowski

2023

TQM

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Implementing total quality management in a virtual organisation: thoughts and lessons from an interventionist approach

Norberto Carneiro,

Mendonça Neto,

Afonso

et al. 2024

BPMJ

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PurposeThis article aims to understand the challenges and key takeaways of implementing total quality management (TQM) in a virtual organisation.Design/methodology/approachAn interventionist research (IVR) methodology combined with a qualitative critical event analysis was used to evaluate the challenges and concerns faced during the company’s adoption of TQM and understand the roles of the key players involved.FindingsStandard process tools such as desktop procedures (DTP), focused teams, and service-level agreements (SLAs) were fundamental to implementing TQM in the company. These processes require the right leaders, but external agents may also be influential, acting as accelerators of change in adopting and using management practices in small companies. Indeed, the researcher acted as a problem solver, bringing innovative solutions to the firm using a hands-on iterative approach.Practical implicationsThis research underscores the importance of critical success factors (CSF), such as employee engagement, training, and project management tools. These factors are not just important but crucial for the success of TQM in organisations seeking to adopt the industry’s best practices.Originality/valueThis study, conducted as a virtual IVR for TQM implementation, provides novel insights for practitioners and academics. It elucidates the pivotal role of some quality management tools in the journey towards TQM and the role of both internal and external critical players in the process, particularly in small virtual organisations based on innovative business models.

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Soft TQM for competitive advantage in the transportation sector: investigating green human resource management and stakeholder integration

Karakasnaki,

Gerou

2024

TQM

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PurposeRecent trends in total quality management (TQM) argue in favor of incorporating environmental concerns into TQM and considering external stakeholders. The aim of this study is to bring environmental consciousness in the soft TQM dimension of human resource management (HRM) and assess its interrelationship with stakeholder integration towards achieving a competitive advantage.Design/methodology/approachAn empirical study was conducted in the transportation sector, specifically targeting managers in Greek shipping companies involved in global cargo transport and vessel operations. A structured questionnaire was administered, yielding 109 responses. The collected data were analyzed using partial least squares structural equation modeling.FindingsThe findings reveal the positive effect of both green HRM (GHRM) and stakeholder integration on the innovation differentiation advantage and market differentiation advantage of shipping companies. Results confirm the complementary (partial) mediating effect of GHRM in the relationship between stakeholder integration and both types of competitive advantage.Research limitations/implicationsThe primary limitation resides in data collection exclusively from shipping companies in Greece. A longitudinal approach would be beneficial for examining how the relationship between variables changes over time.Practical implicationsThe findings of the study could assist shipping managers in their decisions to allocate resources for developing GHRM practices and for involving stakeholders in organizational practices to overcome competition.Originality/valueThis study contributes to the discourse on TQM by empirically investigating the combined impact of GHRM and stakeholder integration on competitive advantage – an aspect that has been relatively overlooked in existing literature.

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Does the ferry sector need soft total quality management practices? Evidence from an Italian ferry company

Cited by 3 publications

References 80 publications

The culture of excellence and its dimensions in higher education

The culture of excellence and its dimensions in higher education

Implementing total quality management in a virtual organisation: thoughts and lessons from an interventionist approach

Soft TQM for competitive advantage in the transportation sector: investigating green human resource management and stakeholder integration

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