Does team-based primary health care improve patients’ perception of outcomes? Evidence from the 2007–08 Canadian Survey of Experiences with Primary Health

Jesmin, Shammima; Thind, Amardeep; Sarma, Sisira

doi:10.1016/j.healthpol.2012.01.008

Cited by 51 publications

(59 citation statements)

References 42 publications

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“…This is consistent with the literature demonstrating that patients were very satisfied with NP health care services. [15,16,21,22,30,32,[34][35][36] Furthermore over 98% of participants would seek the services of a NP in the future. The findings also indicate that rapport building, accessibility, flexibility with scheduling and consistency of health care provider, contributed to patient satisfaction which corresponds with research findings.…”

Section: Discussionmentioning

confidence: 99%

“…Outcome indicators specifically associated with quality of care, coordination of care, patient centeredness, after hour's accessibility and confidence in the system, patient satisfaction generally improved. [21] NP research and patient satisfaction is influenced by NPpatient communication, NP knowledge and access to care and overall, studies related to factors influencing patient satisfaction with NP-provided care found that patients are satisfied. [3,4,12,18,21,22] The literature generally reports that satisfaction with NP care leads to good health outcomes.…”

Section: Literature Reviewsmentioning

confidence: 99%

“…[21] NP research and patient satisfaction is influenced by NPpatient communication, NP knowledge and access to care and overall, studies related to factors influencing patient satisfaction with NP-provided care found that patients are satisfied. [3,4,12,18,21,22] The literature generally reports that satisfaction with NP care leads to good health outcomes. [3,4] However, research specifically related to patient satisfaction with NP care within NL was absent.…”

Section: Literature Reviewsmentioning

confidence: 99%

“…These findings were similar with the literature. [21,32,33] "When answering the questions about scheduling an appointment with the NP, I answered disagree because she works in several clinics in the region and it is very difficult to get an appointment with her. She is stretched over our vast coast providing services rather than being located in one health center.…”

Section: Narrative Findingsmentioning

confidence: 99%

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Patient satisfaction with nurse practitioner care in Newfoundland and Labrador

Emberley-Burke

Meadus

Twomey

2018

CNS

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Objective: The aim of the study was to determine the level of patient satisfaction with health care provided by Nurse Practitioners (NPs) in Newfoundland and Labrador (NL), in primary health care settings. Methods: This is a descriptive study. 155 adult patients (N = 155) were recruited from the four regional health authorities (RHAs) throughout NL who employed NPs in a primary health care setting. A 47-item questionnaire called the Nurse Practitioner Satisfaction Survey (NPSS) was given to patients after receiving care from a NP. Results: Over 93% of the participants agreed or strongly agreed with their degree of satisfaction of care provided by the NP. Patients who visited the NP one to five times in the past year reported higher levels of satisfaction. No significant differences based upon marital status, gender or ethnicity were found. Conclusions: Patient satisfaction was rated as high for care provided by NPs with over 98% of participants reporting they would seek the services of a NP in the future. The majority of the participants would recommend the NP to others seeking health care services. This study describes patient satisfaction with NP care and highlights NPs as valued providers of care in rural and urban primary health care settings. Identified narrative themes were timely access to care, NP knowledge, trust, and provider consistency. NPs should seek ways to ensure they work to their full scope of practice to meet the needs of the population and increase their presence in primary health care settings.

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Section: Discussionmentioning

confidence: 99%

Section: Literature Reviewsmentioning

confidence: 99%

Section: Literature Reviewsmentioning

confidence: 99%

Section: Narrative Findingsmentioning

confidence: 99%

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Patient satisfaction with nurse practitioner care in Newfoundland and Labrador

Emberley-Burke

Meadus

Twomey

2018

CNS

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“…1 With their focus firmly on clinical aspects of primary care, the non-clinical (or pre-clinical) aspects of care have often been ignored. The work of receptionists remains hidden.…”

Section: Introductionmentioning

confidence: 99%

The care work of general practice receptionists

2016

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IntroductIon: The care work of general practice receptionists has received limited research attention, despite receptionists position at the beginning of patients' journeys in many health care systems. We examine receptionists' perceptions of their work and the opportunities and constraints they experience in caring for patients while providing administrative support to practices.Methods: Data were collected in focus group interviews with 32 receptionists from urban and rural general practices in the Auckland and Northland regions of New Zealand. We employed tools from inductive thematic analysis and Straussian grounded theory in interpreting the data. FIndIngs:We found that the way receptionists identified with a caring role strongly challenged the pejorative view of them in public discourse. Receptionists provide care in two key ways: for the practice and for patients. The juggling they do between the demands of the practice and of patients creates considerable work tensions that are often invisible to other staff members.conclusIon: Receptionists have a critical role as the first step in the patient care pathway, bridging health care system and community. For general practice to be patient-centred and improve accessibility for the most vulnerable, the care work of receptionists must be considered core.

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Contextual Factors Affecting the Implementation of Team-Based Primary Care: A Scoping Review

Cross

2017

Managing Improvement in Healthcare

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Does team-based primary health care improve patients’ perception of outcomes? Evidence from the 2007–08 Canadian Survey of Experiences with Primary Health

Cited by 51 publications

References 42 publications

Patient satisfaction with nurse practitioner care in Newfoundland and Labrador

Patient satisfaction with nurse practitioner care in Newfoundland and Labrador

The care work of general practice receptionists

Contextual Factors Affecting the Implementation of Team-Based Primary Care: A Scoping Review

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