“…In general, trust as well as other manifestations of social capital discourage opportunistic, norm-deviant behavior (Gusio, Sapienza, and Zingales, 2011), which includes moral hazard in firms (Hoi, Wu, and Zhang, 2018;Hilary and Huang, 2015). In this regard, the literature suggests that trust in others is not normally exploited because norm-deviant, cheating behavior entails psychological and social costs, such as guilt and shame, costs of a lack of reciprocation or ostracism and more direct punishment by others (e.g., Knack and Keefer, 1997;Fehr and Gaechter, 2000;Francois and Zabojnik, 2005).…”