Does satisfaction with package tours lead to successful vacation experiences?

Räikkönen, Juulia; Honkanen, Antti

doi:10.1016/j.jdmm.2013.03.002

Cited by 42 publications

(33 citation statements)

References 76 publications

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“…Several studies have reported that travel agencies and tour operators play a key embellishing role in creating high expectations of tourist destinations (Bowie & Chang, 2005;Räikkönen & Honkanen, 2013). Del Bosque, San Martin, and Collado (2006) emphasized the importance of people's past experiences and the perceptual images created by travel agencies, which are considered reliable representations of places and services.…”

Section: Sources Of Tourist Disappointmentmentioning

confidence: 99%

Disappointment in tourism: Perspectives on tourism destination management

Michalkó

Irimiás

Timothy

2015

Tourism Management Perspectives

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Section: Sources Of Tourist Disappointmentmentioning

confidence: 99%

Disappointment in tourism: Perspectives on tourism destination management

Michalkó

Irimiás

Timothy

2015

Tourism Management Perspectives

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“…Co-creation has been used to clarify current changes in the tourism supply chain (Räikkönen & Honkanen, 2013), analyze the overall destination experience (Zouni & Kouremenos, 2008), and study new approaches to marketing (Lichrou, O'Malley, & Patterson, 2008). It is de ned as processes that entail interactions and collaboration between people, rather than just involvement and co-creativity.…”

Section: Co-creationmentioning

confidence: 99%

Relationships between secure attachment, experiential co-creation and future experiential intentions in the tourism industry: The case of COVID-19

Chang

2020

Preprint

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This paper aims to explore the relationships between the dimensions of secure attachment, the dimensions of experiential co-creation and future experiential intentions. A convenience sample of 505 tourists who had traveled by domestic or international airlines during the COVID-19 outbreak in Hartsfield–Jackson Atlanta International Airport was surveyed. The results will assist tourism operators in developing and implementing market-orientated service strategies to increase secure identity, secure dependence, secure affect, secure social bonding, experiential trust, experiential commitment and experiential connection in order to enable tourists to have future intentions to experience the destination during the COVID-19 outbreak.

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“…(Murphy et al 2000), and value for tourists is made up of a large number of different services provided by different suppliers (Voss et al 2008). Tourists perceive various individual services as parts of a single total experience (Räikkönen & Honkanen, 2013), which requires linking various services provided by different actors in a unique value creation framework (Kashyap & Bojanic, 2000).…”

Section: Tourist Value Chainmentioning

confidence: 99%

Benefit Segmentation of Outbound Summer Package Tourists

Zečević

Kovačević

2017

FU Econ Org

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Abstract. This study assesses tourist preferences for summer package vacation benefits. The purpose of this paper is to classify summer package tourists based on preferred benefits they seek from their vacation. Analysis of preferences for benefits sought is done by using the Analytic Hierarchy Process (AHP). A sample of 850 respondents was interviewed by telephone in order to reveal their preferences. In order to reveal the grouping of tourists according to their preferred benefits, a two-step cluster analysis has been applied using the log-likelihood measure, while the number of clusters has been determined using Schwarz's Bayesian Criterion. Four segments have been identified based on the benefits sought: variety seekers, package-centrics, comfortseekers and safety seekers. This research showed that fuzzy AHP could be used not just for understanding of tourist preferences, but also as a base for segmentation. This is a first attempt to apply fuzzy AHP for that purpose in tourism.

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Does satisfaction with package tours lead to successful vacation experiences?

Cited by 42 publications

References 76 publications

Disappointment in tourism: Perspectives on tourism destination management

Disappointment in tourism: Perspectives on tourism destination management

Relationships between secure attachment, experiential co-creation and future experiential intentions in the tourism industry: The case of COVID-19

Benefit Segmentation of Outbound Summer Package Tourists

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