Does Perspective-Taking Increase Patient Satisfaction in Medical Encounters?

Blatt, Benjamin; LeLacheur, Susan; Galinsky, Adam D.; Simmens, Samuel J.; Greenberg, Larrie

doi:10.1097/acm.0b013e3181eae5ec

Cited by 104 publications

(96 citation statements)

References 32 publications

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“…This result is in keeping with the findings of a previous study, Clinician empathy may be expressed through addressing patient engagement in care [13], Clinicians who use more empathic communication are able to elicit more relevant information from patients about their illnesses and concerns [22], Thus the outcome of this study was important in terms of management practices. Then, the research on the factors that influence patients' decisions to join patient-physician relationship has been compiled through a systematic review of literature.…”

Section: Discussionsupporting

confidence: 74%

“…Empathy can manifest as behaviors in interpersonal interactions and can be perceived by patients [14,15], Empathic communication behaviors by clinicians have been associated with higher patient satisfaction [16][17][18], compassion and empathy are themes that have been talked about often over the last few years within the health environment [19] is a central aspect of healthcare, and has been associated with positive outcomes not only for the patient [20][21][22].…”

Section: Introductionmentioning

confidence: 99%

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The Impact of Trust, Interaction, and Empathy in Doctor-Patient Relationship on Patient Satisfaction

Lan¹,

Yu²

2017

J Nurs Health Stud

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Objective: This study is designed to explore the impact of trust, interaction and empathy in doctor-patient relationship on patient satisfaction. Method:This study utilizes questionnaires with target patients in Taiwan as the intended respondents. A total of 446 valid questionnaires were collected for relevant analysis using regression models.Results: Trust (t=4.215, p<0.001), interaction (t=4.997, p<0.001) and empathy (t=8.474, p<0.001) have shown significant positive correlation with patient satisfaction (p<0.001). Conclusions:Building a positive doctor-patient relationship would not only lead to improved patient satisfaction but also reduce the likelihood of medical malpractice. Therefore, steps should be taken to enforce the trust, interaction and empathy in doctor-patient relationships, with patient-centered services. In the healthcare service value network, the integration of healthcare service resources ought to be emphasized in order to foster better doctor-patient relationships.

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Section: Discussionsupporting

confidence: 74%

Section: Introductionmentioning

confidence: 99%

The Impact of Trust, Interaction, and Empathy in Doctor-Patient Relationship on Patient Satisfaction

Lan¹,

Yu²

2017

J Nurs Health Stud

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“…Indeed, we are not aware of any published studies investigating the effects of perspective taking on automatic expressions of racial bias. Very few studies, moreover, have examined the behavioral implications of intergroup perspective taking, and what little research there is has yielded mixed results (Blatt, LeLacheur, Galinsky, Simmens, & Greenberg, 2010;Vorauer, Martens, & Sasaki, 2009;.…”

Section: Perspective Taking and The Attenuation Of Contemporary Formsmentioning

confidence: 99%

Perspective taking combats automatic expressions of racial bias.

Todd

Bodenhausen

Richeson

et al. 2011

Journal of Personality and Social Psychology

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325

342

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Five experiments investigated the hypothesis that perspective taking-actively contemplating others' psychological experiences-attenuates automatic expressions of racial bias. Across the first 3 experiments, participants who adopted the perspective of a Black target in an initial context subsequently exhibited more positive automatic interracial evaluations, with changes in automatic evaluations mediating the effect of perspective taking on more deliberate interracial evaluations. Furthermore, unlike other bias-reduction strategies, the interracial positivity resulting from perspective taking was accompanied by increased salience of racial inequalities (Experiment 3). Perspective taking also produced stronger approach-oriented action tendencies toward Blacks (but not Whites; Experiment 4). A final experiment revealed that face-to-face interactions with perspective takers were rated more positively by Black interaction partners than were interactions with nonperspective takers-a relationship that was mediated by perspective takers' increased approach-oriented nonverbal behaviors (as rated by objective, third-party observers). These findings indicate that perspective taking can combat automatic expressions of racial biases without simultaneously decreasing sensitivity to ongoing racial disparities.

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“…4 Introduction Empathy is a central aspect of healthcare, and has been associated with positive outcomes not only for the patient (e.g., Rakel et al, 2011;Hojat, Louis, & Markham, 2011;Blatt, LeLacheur, Galinsky, Simmens, & Greenberg, 2010) but also for the healthcare professional (Thomas et al, 2007;Shanafel et al, 2005).…”

mentioning

confidence: 99%

Relationships between nurses’ empathy, self-compassion and dimensions of professional quality of life: A cross-sectional study

Duarte

Pinto‐Gouveia

Cruz

2016

International Journal of Nursing Studies

249

197

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Background: Job stress and burnout are common among healthcare professionals, and nurses in particular. In addition to the heavy workload and lack of recourses, nurses are also confronted with emotionally intense situations associated with illness and suffering, which require empathic abilities. Although empathy is one of the core values in nursing, if not properly balanced it can also have detrimental consequences, such as compassion fatigue. Self-compassion, on the other hand, has been shown to be a protective factor for a wide range of well-being indicators and has been associated with compassion for others.Objectives: The main goal of this study was to explore how empathy and selfcompassion related to professional quality of life (compassion satisfaction, compassion fatigue and burnout). In addition, we wanted to test whether self-compassion may be a protective factor for the impact of empathy on compassion fatigue.Methods and Participants: Using a cross-sectional design, 280 registered nurses from public hospitals in Portugal's north and center region were surveyed. Professional quality of life (Professional Quality Of Life), empathy (Interpersonal Reactivity Index) and self-compassion (Self-compassion Scale) were measured using validated self-report measures.Results: Correlations and regression analyses showed that empathy and self-compassion predicted the three aspects of professional quality of life. Empathic concern was positively associated with compassion satisfaction as well as with compassion fatigue.Mediation models suggested that the negative components of self-compassion explain some of these effects, and self-kindness and common humanity were significant moderators. The same results were found for the association between personal distress and compassion fatigue. 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 3 Conclusions: High levels of affective empathy may be a risk factor for compassion fatigue, whereas self-compassion might be protective. Teaching self-compassion and self-care skills may be an important feature in interventions that aim to reduce burnout and compassion fatigue.Keywords: empathy; compassion fatigue; nurses; professional quality of life; selfcompassion . 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 4 Introduction Empathy is a central aspect of healthcare, and has been associated with positive outcomes not only for the patient (e.g., Rakel et al., 2011;Hojat, Louis, & Markham, 2011;Blatt, LeLacheur, Galinsky, Simmens, & Greenberg, 2010) but also for the healthcare professional (Thomas et al., 2007; Shanafel et al., 2005).However, given the constant exposure to highly d...

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Does Perspective-Taking Increase Patient Satisfaction in Medical Encounters?

Abstract: Perspective-taking increased patient satisfaction in all three studies, across medical schools, clinical disciplines, and racially diverse students and SPs. Perspective-taking as a means for improving patient satisfaction deserves further exploration in clinical training and practice.

Cited by 104 publications

References 32 publications

The Impact of Trust, Interaction, and Empathy in Doctor-Patient Relationship on Patient Satisfaction

The Impact of Trust, Interaction, and Empathy in Doctor-Patient Relationship on Patient Satisfaction

Perspective taking combats automatic expressions of racial bias.

Relationships between nurses’ empathy, self-compassion and dimensions of professional quality of life: A cross-sectional study

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