Does facility-maintenance service quality drive tenants’ willingness to pay higher rent? Evidence from Indian residential real estate infrastructure
Ashish Kumar
Abstract:Purpose
This paper aims to empirically investigate the effect of facility–maintenance service quality on tenants’ satisfaction and their subsequent willingness to pay higher rent in the National Capital Region (NCR), India.
Design/methodology/approach
The data for this study was collected from 1,692 tenants in NCR, India. SmartPLS4.0 was used to analyze the data using structured equation modeling.
Findings
The study findings indicate that all parameters of facility–maintenance service quality (tangibles, ser… Show more
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