Background: This study determines hospital performance in terms of the operating standards of a General Referral Hospital (GRH) established by the Democratic Republic of the Congo (DRC) Ministry of Health in relation to the organization of a hospital, its package of activities, the resources available, its architectural structure and its environment.Methods: A descriptive, cross-sectional study conducted in 2017 at Bagira Reference General Hospital in the city of Bukavu, in DRC. Data collection used the literature review, observation and interviews. The data were compiled using Excel spreadsheets, analyzed using Word and Excel, and presented as proportions and qualitative observations. All results were compared to the standards of the Ministry of Health of the DRC for the GRH functioning.Results: Based on the 5 components analyzed relating to the operating standards of an GRH, the level of performance is variable depending on each component. Standards are sometimes completely achieved, sometimes partially, sometimes not reached. Gaps hampering the operation of the hospital were identified using this standards-based performance assessment model.
Conclusions:Measuring hospital performance according to standards is one of the perspectives that can guide managers to improve the quality of the care provided. The operating standards of the Bagira GRH are on average reached partially, jeopardizing the quality of patient care. While local efforts can be made to raise the hospital's organizational level, improving the quality of the hospital activity package requires significant funding from the government.