Does Digital Employee Experience Matters for Employee Service Orientation, Ambidexterity, and Agility?

Sudrajat, Darjat; Larasati, Anisa; Farmania, Aini; Caesar, Leo Andri Yulius; Moeke, Dennis

doi:10.1145/3481127.3481240

Cited by 3 publications

(10 citation statements)

References 24 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…The study by Sudrajat et al (2021) demonstrated the moderating role of DEX between employee service orientation and ambidexterity that influences employee agility among dry port firms' employees. A similar finding by Syahchari et al (2021) among Cikarang dry port employees in Indonesia showed that DEX significantly affects the firm effectiveness.…”

Section: Boatmanmentioning

confidence: 96%

“…This indicates scant academic research investigating the personal factors of employees in DEX. Furthermore, Sudrajat et al (2021) examined DEX as the moderating factor between employee's service orientation and employee agility, and between the relationship of employee agility and employee ambidexterity. Employee agility comprises individual abilities such as, intelligence, competency, collaboration, resiliency, and culture.…”

Section: Individual Characteristics and Demographicsmentioning

confidence: 99%

“…In doing so, organizations can group employees by similar work types and design appropriate infrastructure according to their needs. Sudrajat et al (2021) measured DEX among dry port firms' employees in Indonesia using five indicators: collaboration, technology enabler, mobility, infrastructure, and culture and work practices. These concepts were derived from the studies by Halid et al as cited in Sudrajat et al (2021) and(Attaran et al, 2019) and the authors measured using a five-point Likert scale from 1 = strongly disagree to 5 = strongly agree.…”

Section: Measurement and Outcomes Of Dexmentioning

confidence: 99%

“…Sudrajat et al (2021) measured DEX among dry port firms' employees in Indonesia using five indicators: collaboration, technology enabler, mobility, infrastructure, and culture and work practices. These concepts were derived from the studies by Halid et al as cited in Sudrajat et al (2021) and(Attaran et al, 2019) and the authors measured using a five-point Likert scale from 1 = strongly disagree to 5 = strongly agree. Conversely, Syahchari et al (2021) adopted the six main elements -virtual HR assistants/chatbots, virtual coach bots for managers, personalised AI-based career development tools, engagement and collaboration AI tools, mental health chatbots, and AI-powered onboarding tools.…”

Section: Measurement and Outcomes Of Dexmentioning

confidence: 99%

See 3 more Smart Citations

Digital Employee Experience Constructs and Measurement Framework: A Review and Synthesis

Moganadas¹,

Goh²

2022

IJTech

View full text Add to dashboard Cite

The concept of digital employee experience (DEX) has attracted a great deal of interest from both academics and practitioners. Past literature shows that DEX has the potential to improve employee engagement, motivation, productivity, learning, and behavior. Yet, the discussion on the disposition of the constructs of DEX that influence organizational outcomes and measurement mechanism remains meager and heterogeneous. This article offers a detailed and focused review of the literature on DEX. Regarding the methodology, a comprehensive literature review method was used. Under a documentary design, the research techniques involved content analysis of academic publications and professional reports. As a result, the construction of DEX constructs and measurement framework stands out. The authors concluded that DEX has positive implications for the establishment of the total employee experience (EX) management in workplaces.

show abstract

Section: Boatmanmentioning

confidence: 96%

Section: Individual Characteristics and Demographicsmentioning

confidence: 99%

Section: Measurement and Outcomes Of Dexmentioning

confidence: 99%

Section: Measurement and Outcomes Of Dexmentioning

confidence: 99%

See 2 more Smart Citations

Digital Employee Experience Constructs and Measurement Framework: A Review and Synthesis

Moganadas¹,

Goh²

2022

IJTech

View full text Add to dashboard Cite

show abstract

“…The world is moving toward digital world in an instant, regardless of their readiness. There is many previous research that studied how things turns into digital, such as in society (Hilbert 2022), arts (Yu 2022), health (Purnat 2022), servicescapes (Larasati et al 2022), digital competence (Montaudon-Tomas et al 2022Saltos-Rivas 2022), digital literacy (Siregar 2022;Li and Yu 2022), digital educational games (Kaimara et al 2022), digital employee experience (Sudrajat et al 2021), digital business (Bharadwaj et al 2013), and digital supply chain (Garcia-Reyes 2020). Not all countries, however, are ready with the digital world.…”

Section: Introductionmentioning

confidence: 99%

How Does Customer Satisfaction Matter in Telecommunication Industry?

Proceedings of the International Conference on Industrial Engineering and Operations Management

View full text Add to dashboard Cite

As the demand of internet service provider is increasing because of the pandemic, individuals are getting more interested in the quality of internet service provider. It is important for the company to put more attention to its quality and value. Thus, this research aims to examine the effect of service quality, perceived value to customer loyalty. The results proves that service quality and perceived value are important in shaping customer loyalty. In addition, this research proved that customer satisfaction is the underlying mechanism. This research also shed a light on which part of service quality and perceived value that is needed to be focused on. Lastly, implications for internet service providers are discussed.

show abstract

Digital Employee Experience and Organizational Performance: A Study of the Telecommunications Sector in Oman

Porkodi,

Al Balushi,

Al Balushi

et al. 2023

Business, Management and Economics Engineering

View full text Add to dashboard Cite

Purpose – The study aims at assessing the effect of digital employee experience on organisational performance, particularly in the telecommunications sector in the Sultanate of Oman, using quantitative and qualitative analysis. Research methodology – The techniques used in this empirical research include scientific literature analysis, correlation analysis, multiple regression, and sentiment analysis. Findings – The results indicate that organisational performance has a higher association with elements of the digital employee experience like work environment, organisational culture, training availability, technology accessibility, digital tool usability, and leadership support and is statistically significant at the 5% level. Also, 80% of respondents were favourable or indifferent about their digital experience. Research limitations – The study exclusively covers Oman’s telecoms industry and six important digital employee experience elements, so additional factors and industries may be examined further. A direct interview may improve findings since self-reported responses from individuals with demanding work schedules may be biased. Practical implications – Telecommunication companies must increase their efforts to engage employees in the use of digital tools and encourage their employees to utilise the different digital technologies. Originality/Value – The study investigated the six elements of the digital experience of telecom employees and its impact on organisational performance with multiple regression and sentiment analysis.

show abstract

Does Digital Employee Experience Matters for Employee Service Orientation, Ambidexterity, and Agility?

Cited by 3 publications

References 24 publications

Digital Employee Experience Constructs and Measurement Framework: A Review and Synthesis

Digital Employee Experience Constructs and Measurement Framework: A Review and Synthesis

How Does Customer Satisfaction Matter in Telecommunication Industry?

Digital Employee Experience and Organizational Performance: A Study of the Telecommunications Sector in Oman

Contact Info

Product

Resources

About