2013
DOI: 10.1177/0146167213509113
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Do You Want the Good News or the Bad News First? The Nature and Consequences of News Order Preferences

Abstract: Information often comes as a mix of good and bad news, prompting the question, "Do you want the good news or the bad news first?" In such cases, news-givers and news-recipients differ in their concerns and considerations, thus creating an obstacle to ideal communication. In three studies, we examined order preferences of news-givers and news-recipients and the consequences of these preferences. Study 1 confirmed that news-givers and news-recipients differ in their news order preferences. Study 2 tested two sol… Show more

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Cited by 29 publications
(31 citation statements)
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“…Legg and Sweeny (2013) show that news recipients prefer to receive the bad news first, thus ending on a high note. Such recipients were in a better mood and worried less than recipients who heard bad news last.…”
Section: The Recency Biasmentioning
confidence: 94%
“…Legg and Sweeny (2013) show that news recipients prefer to receive the bad news first, thus ending on a high note. Such recipients were in a better mood and worried less than recipients who heard bad news last.…”
Section: The Recency Biasmentioning
confidence: 94%
“…Additional issues that impact on parents in EoL contexts are issues such as the ordering of good and bad news delivery with apparent differences between preferred deliverer and recipient ordering [72]. People delivering news seem to prefer delivering good news prior to bad news, as this eases their own distress [72].…”
Section: Other Important Communication Featuresmentioning
confidence: 99%
“…People delivering news seem to prefer delivering good news prior to bad news, as this eases their own distress [72]. However, recipients of news prefer the reverse order [72].…”
Section: Other Important Communication Featuresmentioning
confidence: 99%
See 1 more Smart Citation
“…This type of data visualization, or information graphic, appears to be effective in many cases for reversing the tendency of patients to think in terms of unsupported, anecdotal stories (Fagerlin et al, 2005). Likewise, an un derstanding of how patients prefer to receive either good news or bad news after receiving a screening test could offer guidance on how to break that news to patients (Legg & Sweeny, 2014). Continued work is needed to improve the communication frames that are taken as defaults throughout health care systems.…”
Section: E M Erg Ing O P P O Rtu N Itie Smentioning
confidence: 99%