“…The general management literature reveals that work engagement positively affects organizational performance in healthcare (Aboramadan, Alolayyan, Turkmenoglu, et al, 2021), task performance in higher education (Aboramadan, Dahleez, & Hamad, 2021), and IWB and OCB in business firms (Alfes et al, 2013; Haynie et al, 2016). In the context of NPOs, work engagement has been found to influence volunteers' intentions to continue working, turnover intentions, and OCB (Aboramadan et al, 2019; Erks et al, 2020; Malinen & Harju, 2017).…”