Do social exclusion and remoteness explain the digital divide in Australia? Evidence from a panel data estimation approach

Ali, Mohammad Afshar; Alam, Khorshed; Taylor, Brad

doi:10.1080/10438599.2019.1664708

Cited by 38 publications

(9 citation statements)

References 42 publications

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“…If H2 holds, it will point to spatial disparities in backhaul network infrastructure provision and complement the results obtained by Afshar Ali et al (2019), who found that the digital divide in Australia is associated with remoteness.…”

Section: Customer Satisfaction With Wi-fi Speedsupporting

confidence: 69%

“Seriously, Australia, why are you so stingy with Wi-Fi?”: customer satisfaction with Wi-Fi speed in Australian hotels and lessons for public Wi-Fi provision

Grechyn

McShane

2021

JHTT

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Purpose This paper aims to analyse whether the speed of Wi-Fi in hotels influences customer satisfaction with hotels and the implications of this for the provision of Wi-Fi by commercial and governmental bodies seeking to boost tourism. Design/methodology/approach Regression analysis on data from Australian hotels (191 entries) and 111 responses to a national survey of local government authorities on public Wi-Fi (PWF) provision were combined with a literature review and content analysis of online reviews by hotel customers. Findings If Wi-Fi quality rises by 1%, customer satisfaction with the hotel increases by 0.376/100 units. In the areas where hotel Wi-Fi is of better quality, PWF provided by the local government is also of better quality; the reverse statement is also true. Practical implications Tourists value continuous access to Wi-Fi, whether provided by commercial or public bodies. It is imperative for hotels and local governments seeking to boost tourist activity to invest in quality Wi-Fi networks. However, to assist this, national policies should address spatial disparities in broadband infrastructure revealed in the study. Originality/value This study looks beyond a conventional distinction between the private and public provision of Wi-Fi to examine the shared interests of industry and government in this essential component of tourist infrastructure. The study is unique in the English-speaking literature for its focus on the link between the quality of Wi-Fi provision and customer satisfaction, with original results and discussion providing a rationale for investing in quality Wi-Fi networks.

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Section: Customer Satisfaction With Wi-fi Speedsupporting

confidence: 69%

“Seriously, Australia, why are you so stingy with Wi-Fi?”: customer satisfaction with Wi-Fi speed in Australian hotels and lessons for public Wi-Fi provision

Grechyn

McShane

2021

JHTT

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“…An upscale grade of telecommunications infrastructure, for instance, would not help reduce GDD if women lacked the confidence to use it. Some studies show that policymakers should emphasize socio-demographic factors in defining digital inclusion policies in addition to the development of communications infrastructure (Afshar-Ali, Alam & Taylor, 2020). This necessitates the revision of such policies in South Africa and these policies should aim to improve social behaviors so that the deleterious results of societal and organizational operations are reduced, as supported by the critical information systems theory.…”

Section: Revision Of Telecommunication Policiesmentioning

confidence: 99%

Women Taking Up Space: A Conceptual Analysis of the Gender-Digital Divide in South Africa

Khumalo¹,

Saurombe²

2023

Proceeding of the International Conference on Social Sciences

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The world has become progressively digital and visibility into the digital gender gap is becoming crucial. Each year, data demonstrates a persistent gender divide in access to information and resources that promote economic and social mobility. According to a study by Women in Digital Transformation, the COVID-19 pandemic exacerbated the gender digital divide. Sub-Saharan Africa appears to be following the continental trend of low digital connectedness among women with approximately 300 million unconnected women living in the region. In South Africa, the gender gap in digital technology access, use, and adoption remains persistent. Ultimately, gaps in digital skills, employment, and entrepreneurship in Information Communication Technology and other sectors result from this inequality in access. Utilizing a conceptual research design, this paper primarily sought to ascertain the gender discrepancies that still exist regarding access to digital resources and knowledge, despite women empowerment being one of the key sustainable development goals for 2030. A theoretical framework encompassing the theory of the digital divide, within the greater communication theory, was used to interrogate the identified phenomena in this study. The paper further offered a conceptual framework, identified by the authors as being the best practices for bridging the gaps on the subject. A further empirical enquiry is recommended to support the conceptual insights inferred in this study.

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“…Second-order divides appear to receive limited attention in discussions of telehealth programmes. This is despite evidence for risks of digital exclusion among population groups such as low-income households, First Nations Australians, the elderly and people living with disabilities (Afshar Ali et al, 2020; Park, 2017; Thomas et al, 2017). Further, as a proportion of the population, these social groups are over-represented in rural areas.…”

Section: Blind Spot #3: the Implications Of Social Determinants Of He...mentioning

confidence: 99%

Hype, evidence gaps and digital divides: Telehealth blind spots in rural Australia

2021

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Despite high unmet demand for health services across rural Australia, uptake of telehealth has been slow, piecemeal and ad hoc. We argue that widespread failure to understand telehealth as a socio-technical practice is key to understanding this slow progress. To develop this argument, we explore how technocentric approaches to telehealth have contributed to critical blind spots. First, the ‘hype’ associated with the technological possibilities of telehealth discourages thoughtful consideration of the unanticipated consequences when technologies are rolled out into complex social fields. Second, it contributes to critical gaps in the telehealth evidence base, and particularly a paucity of analyses focussing on the experiences of service users and patients. A third blind spot concerns the limited attention paid to the social determinants of health and digital divides in rural areas. The final blind spot we consider is an apparent reluctance to engage community stakeholders in co-designing and coproducing telehealth services. We used an iterative approach to identify studies and commentary from a range of academic fields to explain the significance of the telehealth blind spots and how they might be addressed. Insights suggest how expanding understanding of the social dimensions of telehealth could enhance its accessibility, effectiveness and responsiveness to community needs and contexts.

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Do social exclusion and remoteness explain the digital divide in Australia? Evidence from a panel data estimation approach

Cited by 38 publications

References 42 publications

“Seriously, Australia, why are you so stingy with Wi-Fi?”: customer satisfaction with Wi-Fi speed in Australian hotels and lessons for public Wi-Fi provision

“Seriously, Australia, why are you so stingy with Wi-Fi?”: customer satisfaction with Wi-Fi speed in Australian hotels and lessons for public Wi-Fi provision

Women Taking Up Space: A Conceptual Analysis of the Gender-Digital Divide in South Africa

Hype, evidence gaps and digital divides: Telehealth blind spots in rural Australia

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