Do perceived high performance work systems influence the relationship between emotional labour, burnout and intention to leave? A study of Australian nurses

Bartram, Timothy; Casimir, Gian; Djurkovic, Nick; Leggat, Sandra G.; Stanton, Pauline

doi:10.1111/j.1365-2648.2012.05968.x

Cited by 148 publications

(161 citation statements)

References 68 publications

(154 reference statements)

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“…Originally defined by Hochschild (1983) as 'the management of feeling to create a publicly observable facial and bodily display,' (Hochschild, 1983, p.7) the concept of emotional labour has been applied to nursing (Bartram et al 2012;Gray 2009;Hayward & Tuckey 2011;James 1992;Schell & Kayser-Jones 2007;Skilbeck & Payne 2003;Smith 1992;Yang & Chang 2008) in general, and more specifically to HCAs involved in community palliative care work (Munday 2007;Ferguson et al 1998). Emotional labour involves consciously working to present emotions that enable a person's job to be performed effectively, and sometimes requires a person to suppress their inner emotions in order to do this.…”

Section: Introductionmentioning

confidence: 99%

The provision of emotional labour by health care assistants caring for dying cancer patients in the community: A qualitative study into the experiences of health care assistants and bereaved family carers

Lovatt

Nanton

Roberts

et al. 2015

International Journal of Nursing Studies

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Please cite this article as: Lovatt, M., Nanton, V., Roberts, J., Ingleton, C., Noble, B., Pitt, E., Seers, K., Munday, D.,The provision of emotional labour by health care assistants caring for dying cancer patients in the community: a qualitative study into the experiences of health care assistants and bereaved carers, International Journal of Nursing Studies (2014Studies ( ), http://dx.doi.org/10.1016Studies ( /j.ijnurstu.2014 This is a PDF file of an unedited manuscript that has been accepted for publication. As a service to our customers we are providing this early version of the manuscript. The manuscript will undergo copyediting, typesetting, and review of the resulting proof before it is published in its final form. Please note that during the production process errors may be discovered which could affect the content, and all legal disclaimers that apply to the journal pertain. The provision of emotional labour by health care assistants caring for dying cancer patients in the community: a qualitative study into the experiences of health care assistants and bereaved family carers AbstractBackground: while previous research has suggested that health care assistants supporting palliative care work in the community regard the provision of emotional labour as a key aspect of their role, little research has explored the experiences of family carers who are the recipients of such support.

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Section: Introductionmentioning

confidence: 99%

The provision of emotional labour by health care assistants caring for dying cancer patients in the community: A qualitative study into the experiences of health care assistants and bereaved family carers

Lovatt

Nanton

Roberts

et al. 2015

International Journal of Nursing Studies

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“…Bartram, Casimir, Djurkovic, Leggat, & Stanton, 2012;Boxall, Ang, & Bartram, 2011) would address HRM strategy and related issues. Building on MacDuffie's (1995) work, the HPWS field (with its emphasis on systems of work and bundles of practices such as empowerment, autonomy, training and development, and employment security) has much in common with the HRM practices identified in the studies of Lean (e.g.…”

Section: Hrm and Lean Managementmentioning

confidence: 99%

Human resource management, Lean processes and outcomes for employees: towards a research agenda

Bamber

Stanton

Bartram

et al. 2014

The International Journal of Human Resource Management

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Lean management or lean thinking is a process improvement technique that along with Six Sigma is used in an increasing range of workplaces. This special issue focuses on the use of Lean in developed countries. This increased usage reflects a growing propensity for managers to launch initiatives to upgrade the efficiency and productivity of the enterprises that they manage, usually in an attempt to enhance the cost-effectiveness of operations. This special issue of the IJHRM includes eight articles in addition to this one on various aspects of the connections between lean management, human resource management (HRM) and outcomes for employees. The present article reviews the context for the increasing popularity of lean ideas among managers. Drawing on research in a range of countries, the articles in the special issue provide interesting insights into the relationships between process improvement innovations and HRM, as well as raise further important questions for research, which enable us to suggest an agenda for future research. This includes asking: what are the differences in the ways that Lean is implemented, for example the differences that may reflect industry, regional and national variables?

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“…Even though the employees have high emotional intelligence, their commitment toward organisation is likely to suffer if they do not have psychological well being. Literature confirms the relationship between emotional labour and intention to leave (Bartram et al 2012). Additionally, the impact of emotional labour resulting in job-stress can be alleviated through psychological well being (Yang and Chang 2008;Landa and Lopez-Zafra 2010).…”

Section: Mediation Of Psychological Well Being: Emotional Intelligencmentioning

confidence: 89%

Relating Emotional Intelligence and Organisational Commitment through Moderated Mediation of Psychological Well-being and Work-life Balance: A Study on Teachers of NGOs

Singh¹

2016

rupkatha

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This study was conducted with an objective to explore the direct and indirect effect of emotional intelligence on organisational commitment through psychological well-being. Further, moderating role of work life balance on psychological well-being and organisational commitment was also explored. Data were collected from 209 teachers working in Special schools and NGOs of Delhi, working for differently-abled children, on the bases of convenient sampling. Statistical techniques like confirmatory factor analyses, structure equation model (SEM) and hierarchical regression were employed to analyze the data. Further, reliability and validity tests were also performed. The study finds that emotional intelligence leads to organisational commitment through the partial mediation of psychological well-being. It is also verified that work-life balance moderates the association between psychological well-being and organisational commitment. This study is limited to non-profit making sector of Delhi region only. This study will be helpful for managers in recognising the increasing importance of emotional intelligence, psychological well being and work-life balance that encourages organisational commitment which further enhances the performance of the organisation and may bring innovativeness in working.

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Do perceived high performance work systems influence the relationship between emotional labour, burnout and intention to leave? A study of Australian nurses

Abstract: Ensuring effective human resource management practice through the implementation of high performance work systems may reduce the burnout associated with emotional labour. This may assist healthcare organizations to reduce nurse turnover.

Cited by 148 publications

References 68 publications

The provision of emotional labour by health care assistants caring for dying cancer patients in the community: A qualitative study into the experiences of health care assistants and bereaved family carers

The provision of emotional labour by health care assistants caring for dying cancer patients in the community: A qualitative study into the experiences of health care assistants and bereaved family carers

Human resource management, Lean processes and outcomes for employees: towards a research agenda

Relating Emotional Intelligence and Organisational Commitment through Moderated Mediation of Psychological Well-being and Work-life Balance: A Study on Teachers of NGOs

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