Do Museums’ Websites Boost Visitors’ Intentions? A PLS Multigroup Comparison

García‐Madariaga, Jesús; Virto, Nuria Recuero; López, María Francisca Blasco; Manzano, Joaquín Aldás

doi:10.1108/978-1-78756-699-620181008

Cited by 2 publications

(9 citation statements)

References 83 publications

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“…The higher and better the quality of a website, the more users will access the website (Astuti and Sari 2016). Research conducted by Tandon et al (2017), Madariaga et al (2018), Wilson and Keni (2018) and Wuisan et al (2020) concluded that website quality has a positive and significant effect on repurchase intention. The hypothesis of this research is:…”

Section: Repurchase Intentionmentioning

confidence: 99%

“…Wilson &Keni (2018) explain that consumer trust can be increased by providing a good quality website. In this case, consumers usually rely on the same service provider because they feel this will continue to meet their needs, which in turn increases trust (Madariaga et al, 2018). Research conducted by Wuisan et al (2020), Wilson and Keni (2018), Wijaya et al (2018), Valueshi et al (2016, Wang et al (2015) concluded that website quality has a positive and significant effect on trust.…”

Section: Repurchase Intentionmentioning

confidence: 99%

“…Trust occurs when one party trusts another party which will influence consumer buying behavior (Chen, 2012). Research conducted by Madariaga et al (2018), Wilson and Keni (2018), Wuisan et al (2020), Wijaya et al (2018), Dewi and Rastini (2016), Bao et al (2016), Matute et al (2016) concluded that trust has a positive and significant effect o repurchase intention. The hypothesis of this research is:…”

Section: Repurchase Intentionmentioning

confidence: 99%

“…The success of e seller can increase trust in customers, which resulting in repurchase intention for the products offered (Bulut, 2015). Trust occurs when one party trusts another party which will influence consumer buying behavior (Chen, iaga et al (2018), Wilson and Keni (2018), Wuisan et al ( 2020), Wijaya et al (2018), Dewi and Rastini (2016), Bao et al (2016), Matute et al (2016) concluded that trust has a positive and significant effect o his research is: H5: Trust has a positive and significant effect on repurchase intention Trust is an important element of service marketing, as it determines business transactions and ensures long profitable relationships between service providers and clients (Madariaga et al, 2018). A good quality website can increase consumer trust (Wilson &Keni, 2018).…”

Section: Repurchase Intentionmentioning

confidence: 99%

“…The higher and better the quality of a website, the more users will access the website (Astuti ri 2016). Research conducted by Tandon et al ( 2017), Madariaga et al (2018), Wilson and Keni (2018) and Wuisan et al ( 2020) concluded that website quality has a positive and significant effect on repurchase intention. The hypothesis of Perceived risk is a consumer's subjective assessment related to negative consequences and uncertainty that can isk has been shown to lead to lower repurchase intentions (Cho, Bonn, & Kang, 2014).…”

Section: Repurchase Intentionmentioning

confidence: 99%

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The Effect of Website Quality and Perceived Risk on Repurchase Intention Mediated by Trust on Lazada Consumer

Diyanto¹,

Rohman²,

Suryadi³

2021

theijbm

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The Effect of Website Quality and Perceived Risk on Repurchase Intention Mediated by Trust on Lazada Consumer IntroductionIn recent years, technological advances have become a special concern for business people and the public. Over time, technology has taken over most of human activities. Technological changes also indirectly change market conditions in Indonesia. Markets that were previously offline-oriented, which allowed consumers to meet sellers face-to-face, are now starting to turn into an online market. There are several problems when consumers make purchases through the marketplace. Based on a survey conducted by one of the dailysocial.id website sites, there are several obstacles faced by consumers when they make online purchase through the marketplace. Some of these obstacles include the time it takes for the marketplace to prepare ordered items too long, the payment process is complicated, the quality of the product does not match the advertisement, and the price offered is too high (Source: dailysocial.id, 2019).Companies that are able to take advantage of problem issues in online shopping as evaluation materials to improve services will have opportunities to attract more consumers. The willingness of consumers to make decisions to buy products online is seen from how many problems or obstacles occur when they buy through certain marketplaces. If the problem or obstacle is felt to be low and the product offered is in accordance with consumer expectations, it can increase repurchase intention.In the context of e-commerce, repurchase intention is an important aspect that can determine the success of a company because it is a determinant of the company's success, and also a tool for companies to expand their market share (Jia, Cegielski, & Zhang, 2014). Repurchase intention is an action taken by consumers after going through the purchase process, and future consumer behavior is influenced by consumer satisfaction and dissatisfaction after purchasing a product (Kotler and Keller, 2016). Repurchase intention can be used to predict whether consumers can become long-term customers and bring benefits to the company or not (Sudita and Ekawati, 2018). The success of the e-commerce business in generating consumer desire to repurchase intention is determined by how good the website quality is (Wuisan, Candra, Tanaya, Natalia & Bernardo, 2020).Website quality can be defined as direct marketing because when visitors open the website or visit the website, visitors will experience the facilities and information directly about the products on the website (Ali, 2016). Website quality has a very important role for companies. The higher and better the quality of a website, the more users will access the website (Astuti and Sari 2016). Research conducted by Tandon, Kiran&Sah (2017) found that website quality

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Section: Repurchase Intentionmentioning

confidence: 99%