Do Leaders’ Emotional Labor Strategies Influence the Leaders’ Emotional Exhaustion? Moderating Role of Emotional Intelligence: Longitudinal Study on NGOs

Nisar, Qasim Ali; Imran, Asma; Othman, Noraini; Kamil, Bidayatul Akmal Binti Mustafa; Marchalina, Leonis

doi:10.1166/asl.2017.9848

Cited by 8 publications

(6 citation statements)

References 0 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Probable reason for opposite findings may be the unique nature of teacher’s job and working environment of the school. Another reason may be the moderating role of EI for the relationships of EL strategies with emotional exhaustion (Nisar et al , 2017). Thus, H4a , H4b and H4c are not supported.…”

Section: Resultsmentioning

confidence: 99%

Emotional intelligence, emotional labor strategies and satisfaction of secondary teachers in Pakistan

Pervaiz

Chaudhry

Asif

2019

IJEM

View full text Add to dashboard Cite

Purpose Emotional intelligence (EI) is crucial to determine the emotional labor (EL) strategies and satisfaction of teachers. The purpose of this paper is to investigate the relationships of EI with EL strategies, emotional exhaustion and teaching satisfaction (TS) of secondary teachers in private schools. Design/methodology/approach A self-administered questionnaire was used to collect data conveniently from 322 secondary teachers working in 22 private schools. Findings Results indicate that teachers’ EI positively affect surface acting, expression of naturally felt emotions (ENFE) and TS. Surface acting and ENFE are positively related with TS. Deep acting and ENFE exhibit positive relations with emotional exhaustion of teachers. The study also confirms direct as well as indirect effects of EI on TS through surface acting and ENFE. Practical implications This study recommends teachers to make a higher use of surface acting and ENFE because they produce the most TS and the least emotional exhaustion. Originality/value This is the first study that examines the mediating role of EL strategies for EI and TS.

show abstract

Section: Resultsmentioning

confidence: 99%

Emotional intelligence, emotional labor strategies and satisfaction of secondary teachers in Pakistan

Pervaiz

Chaudhry

Asif

2019

IJEM

View full text Add to dashboard Cite

show abstract

“…Surface acting has a significant positive effect on emotional exhaustion. Nisar et al (2017) has discovered a significant negative association between deep acting and emotional exhaustion. This contradicts the findings of studies which reported that deep acting reduces emotional exhaustion (Johnson and Spector, 2007;Lee and Chelladurai, 2016;Philipp and Sch€ upbach, 2010;Sohn et al, 2016).…”

Section: Literature Review and Hypotheses Development Theoretical Fra...mentioning

confidence: 99%

Emotional labour, emotional exhaustion and job satisfaction in the hospitality industry

Amissah

Blankson-Stiles-Ocran

Mensah

2021

JHTI

View full text Add to dashboard Cite

Purpose The purpose of this paper is to investigate the effect of emotional labour on frontline employees' emotional exhaustion and job satisfaction within the hotel industry. Design/methodology/approach The quantitative research approach was employed by administering questionnaires to 205 frontline employees from 16 luxury hotels in the Accra Metropolis, out of which 194 questionnaires were retrieved and analysed. Findings The results showed that surface acting was positively associated with emotional exhaustion, while deep and genuine acting were negatively associated with emotional exhaustion. In addition, both deep and genuine acting related positively with job satisfaction, while surface acting was negatively associated with job satisfaction. Research limitations/implications A lackadaisical attitude from hotel management and employees towards data collection was encountered. Also, the study area had very few upscale hotels, making the sample for the study relatively small. Further, since this study was taken from the African perspective, readers should be mindful of generalisation of the results. Originality/value This paper is one of the pioneers to have assessed the relationships between emotional labour, job satisfaction and emotional exhaustion in the African hospitality context. The study contributes to hospitality management literature by explaining how the acting strategies of emotional labour affect frontline employees in the hotel industry. A better understanding of emotional labour will help both management and frontline employees to employ the appropriate acting strategy in any given situation they encounter in the course of their service delivery, to reduce the emotional drain they face in handling especially difficult customers and to increase frontline employees' job satisfaction.

show abstract

“…Technical support from qualified full-time personnel is necessary in order to apply for and account for applications submitted for public funds (Tierney & Boodoosingh, 2020). Another problem that arises is that of discouragement and burnout among people working in organizations struggling under chronic uncertainty with regard to their activities, and under the constant threat of a lack of money (Gilstrap et al, 2019;Nisar et al, 2017). Similar findings can be found in the work of Frontera (2007), who states that factors for low employee motivation and high turnover are low salary, job insecurity, em-ployment opportunities elsewhere, lack of personal safety and security, lack of respect and appreciation, under employment, lack of development opportunities, etc.…”

Section: Literature Reviewmentioning

confidence: 99%

What affects employment by NGOs? Counteraction to precarious employment in the Polish non-profit sector in the perspective of COVID-19 pandemic crises

Mikołajczak

2021

View full text Add to dashboard Cite

Research background: The precarious employment in non-governmental organizations has not been the subject of thorough scientific considerations so far. Meanwhile, the dominance of flexible forms of employment in an organization evokes a sense of instability, insecurity and uncertainty among employees. It weakens the relationship between staff and the organization, which, by not providing employees with prospects for permanent employment, creates a threat to its own development. The COVID-19 pandemic is reinforcing these fears as the situation in the labour market continues to deteriorate. Purpose of the article: The purpose of this study is to identify the factors affecting NGOs employment of contract employees, as a key condition for crowding out precarious employment. Methods: Logistic regression analysis was conducted based on a national representative survey of 1500 Polish NGOs. Findings & value added: Its results indicate that NGOs are increasing the employment of contract staff in order to cope with the excessive bureaucracy of public administration. A stimulating impact on employment is also provided by difficulties in maintaining good staff and volunteers, as well as when there is no sense of security in running an organization. In turn, the lack of people ready to selflessly get involved in an organization's activities, as well as difficulties in accessing premises appropriate to NGOs both reduce the desire among staff to be employed full-time. The monitoring of precarious employment (PE) in NGOs is of key importance in the shaping and effectiveness of national policies aimed at improving the living standards of society as a whole. NGOs are an important element, as they fill the gaps remaining in the implementation of such policies. In the long term, improving the quality of full-time employment in such entities by reducing the barriers to their activity will increase their potential for fulfilling their social mission. To date, such barriers and their relation to employment have not been considered in research literature. However, a considerable proportion of employees in the Polish NGO sector may join the ranks of those excluded from employment and deprived of income due to the crisis on the job market caused by the COVID-19 pandemic. This article contributes to the existing literature and practice by identifying the influence of wide spectrum of barriers of NGOs activity on permanent employment.

show abstract

Do Leaders’ Emotional Labor Strategies Influence the Leaders’ Emotional Exhaustion? Moderating Role of Emotional Intelligence: Longitudinal Study on NGOs

Cited by 8 publications

References 0 publications

Emotional intelligence, emotional labor strategies and satisfaction of secondary teachers in Pakistan

Emotional intelligence, emotional labor strategies and satisfaction of secondary teachers in Pakistan

Emotional labour, emotional exhaustion and job satisfaction in the hospitality industry

What affects employment by NGOs? Counteraction to precarious employment in the Polish non-profit sector in the perspective of COVID-19 pandemic crises

Contact Info

Product

Resources

About