Do-It-Yourself for Course Reserves: A Student-Driven Service in an Academic Library

Hoppenfeld, Jared; Arant‐Kaspar, Wendi

doi:10.1080/1072303x.2010.520264

Cited by 2 publications

(1 citation statement)

References 6 publications

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“…E-reserve is already well established in academic libraries, driven by student demand and distanced education courses that deliver lessons without any physical walls or structure. Programs developed to test the advantages of electronic reserves delivery have received overwhelming student approval (Hoppenfeld, 2010).…”

Section: Isn't Everything Online Yet? Streaming Media and Electronic mentioning

confidence: 99%

Isn't Everything Online Yet? Streaming Media and Electronic Reserves

Schmidt

McKenzie

2012

Journal of Interlibrary Loan,Document Delivery & Electronic

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Libraries try several ways of meeting patron expectations. Providing on-demand streaming video content for course reserves remains a formidable challenge. Multitudinous methods for acquiring and accessing content hamper the flexibility of any such service. This article reviews what one library has done to make streaming media, especially streaming video, available to faculty in the collection and how this foundation will be used to support electronic reserves service in the future.

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Section: Isn't Everything Online Yet? Streaming Media and Electronic mentioning

confidence: 99%

Isn't Everything Online Yet? Streaming Media and Electronic Reserves

Schmidt

McKenzie

2012

Journal of Interlibrary Loan,Document Delivery & Electronic

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The gap between user perceptions and expectations of students at the main library of the University of KwaZulu-Natal: Pietermaritzburg Campus

Kekana

Kheswa

2020

SA Journal of Information Management

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Ramezani et al. (2018) assert that measuring the quality of service is necessary when it comes to the planning and the improvement of the quality of the organisational services. Arshad and Ameen (2010:313) state that the role of libraries in the developed world has progressed merely from a storehouse of books and other physical artifacts to local and remotely-held databases. It has been emphasised by Quintal and Phau (2014:90) that it is clear that students are primary stakeholders in global education and their perceptions and behaviour towards the globalised learning environment in either a university's home or offshore campus are important. To start, Background: An academic library is defined as the heart of a university, providing a venue for students, lecturers and researchers to advance their knowledge and conduct their research. These institutions should provide learning opportunities for all who choose to use them. The materials in the library are for anyone to use, which is why university libraries are important. This study investigated the gap between postgraduate students' perception and expectations of the main academic library (Cecil Renaud) at the University of KwaZulu-Natal: Pietermaritzburg campus.Objectives: This study's objective was to determine the gap between the existence of users' expectations and perceptions of the quality service.Method: This study employed the quantitative research method, with a survey research design. The study population included postgraduate students in the School of Social Sciences, College of Humanities, at the University of KwaZulu-Natal: Pietermaritzburg campus. Results:The services that have a relatively big gap in agreement between expectations and perceptions are: computers that work well, adequate number of computer workstations and an efficient short loan service, and the library helping the user to stay abreast of developments in their field of interest. On the other hand, services that have a small gap are: a library environment that has sufficient lighting; and staff willing to help, who understand the library service need and who are sufficiently knowledgeable. Conclusion:The study found that there was a gap in almost all the services provided by the Cecil Renaud Main library. For example, with the comprehensive collection, there were not adequate print journals and books. In relation to access to information, the major gaps were re-shelving of journals, missing books and journals, and an inefficient short loan and interlibrary loan service.

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Do-It-Yourself for Course Reserves: A Student-Driven Service in an Academic Library

Cited by 2 publications

References 6 publications

Isn't Everything Online Yet? Streaming Media and Electronic Reserves

Isn't Everything Online Yet? Streaming Media and Electronic Reserves

The gap between user perceptions and expectations of students at the main library of the University of KwaZulu-Natal: Pietermaritzburg Campus

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