Do identity-based perceptions lead to brand avoidance? A cross-national investigation

Abstract

Purpose The purpose of this paper is to examine the effects of identity-based consumer perceptions on the brand avoidance of foreign brands across multiple markets. Design/methodology/approach Focussing on general product category brands, the study was conducted across two countries, i.e. New Zealand (Study 1) and Pakistan (Study 2), using online surveys. Study 1 explores the perceptions of university students, whereas Study 2 evaluates the perceptions of a more heterogeneous population across the country. Partial least squares–structural equation modelling was used to analyse the model. Findings First, the results confirm that individual-level identity-based drivers (undesired self-congruence and negative social influence) consistently predict brand avoidance for foreign brands across both markets, whereas country-level drivers (consumer ethnocentrism and animosity) have inconsistent effects across the markets. Second, the study demonstrates that avoidance attitude fully mediates the relationship between antecedences and intentions to avoid foreign brands. Practical implications The finding that undesired self-congruence is the strongest predictor of brand avoidance across the markets reinforces the importance of brand image congruence with the target audience. Considering the negative effect of social influence, especially on social media (i.e. Facebook and Twitter), this finding cautions managers to constantly monitor the prevailing negative word of mouth (online or offline) about the brand to mitigate its potential effect. Originality/value Drawing on social identity theory, this study explores the identity-based pre-purchase determinants of brand avoidance at the country level and at the individual level. These determinants have never been explored yet in the context of brand avoidance.

My love, I hate you: Rethinking brand jealousy to investigate emotional transition among rural customers

“…Brand avoidance refers to consumers' attitudes toward brand rejection which is based on identity-based threats (Khan et al, 2019).…”

“…The reliability for this scale was reported as α = .63. Finally, a four-item scale was adopted from the study developed by (Khan et al, 2019) (α = .83). All these scales are adopted based on excellent reliability scores reported in previously held studies.…”

“…In this respect, brand avoidance is highlighted as a consequence of negative customer-brand relationships, which can adversely damage brand equity (Knittel, Beurer, & Berndt, 2016). Brand avoidance is consumers' tendency to avoid the brand while considering its consumption as an unpleasant experience (Khan, Ashraf, & Malik, 2019). It is more damaging than merely spreading animosity because consumers, at times, might be setting an agenda for others to follow by spreading negative word-of-mouth (Saenger, Thomas, & Bock, 2020) while still buying and consuming the brand.…”

“…It is more damaging than merely spreading animosity because consumers, at times, might be setting an agenda for others to follow by spreading negative word-of-mouth (Saenger, Thomas, & Bock, 2020) while still buying and consuming the brand. As a result, brand avoidance is avoiding consumption that can harness sustainable brand growth (Khan et al, 2019).…”

Consumer involvement with corporate ads vs product ads: a cross-national study

“…The study was conducted across an emerging country (Pakistan) and a developed country (the USA) using convenience samples (see Burgess and Steenkamp, 2006;Khan et al, 2019;Van de Vijver et al, 1997). The USA was selected because it has been used as a prototypical country for developed markets in numerous studies (e.g.…”