Do digital literacies matter in employee engagement in digitalised workplace?

Chan, Ai Joo; Hooi, Lai Wan; Ngui, Kwang Sing

doi:10.1108/jabs-08-2020-0318

Cited by 24 publications

(23 citation statements)

References 45 publications

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“…The last finding of this study which is related to H2 also reveals the significant effect of work environment on employee retention in the Malaysian service industry, thus confirming those of previous studies by Hee and Rhung ( 2019 ); Ni et al ( 2020 ); Chan et al ( 2021 ). A positive work environment is one of the most important factors influencing employee retention.…”

Section: Discussionsupporting

confidence: 90%

“…Suifan et al ( 2018 ) found that supervisory support is significant in physically expressing and signaling a supportive work environment in a company. Employees are also likely to be more engaged in their work when an organization provides new technology and tools to improve the working environment (Feige, 2019 ; Chan et al, 2021 ). Therefore, the current study hypothesized that:…”

Section: Hypothesis Developmentmentioning

confidence: 99%

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Employee Retention in the Service Industry in Malaysia

et al. 2022

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This study aims to investigate the effects of work-life balance, work environment, and reward and compensation on employee retention in Malaysia. A total of 400 questionnaires were collected online from employees within the service industry in Malaysia. Partial least square structure equation modeling was used to test the model and hypotheses. The results reveal that work-life balance and work environment had a strong positive effect on employee retention, but reward and compensation had a much stronger positive effect on employee retention. This research provides unique theoretical contributions by investigating these factors in the midst of the COVID-19 outbreak as components of the reciprocal process between employee and employer, and their effects on employee retention. This study also provides vital insights to business organizations to consider designing effective employee retention plans for a successful business.

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Section: Discussionsupporting

confidence: 90%

Section: Hypothesis Developmentmentioning

confidence: 99%

Employee Retention in the Service Industry in Malaysia

et al. 2022

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Section: Introductionmentioning

confidence: 99%

“…Digitalisation is radically transforming job design, job resources, professional and economic activities all over the world, which warrant continuous exploration of how workplace digitalisation influences employees' engagement (Chan et al, 2021). Digitalisation is the application of digital technologies and infrastructures in business, economy and society (Autio, 2017).…”

Section: Introductionmentioning

confidence: 99%

Workplace literacy skills—how information and digital literacy affect adoption of digital technology

Nikou

Reuver

Kanafi

2022

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PurposeInformation and digital literacy have recently received much interest, and they are being viewed as critical strategic organisational resources and skills that employees need to obtain in order to function at their workplaces. Yet, the role of employees' literacy seems to be neglected in current literature. This paper aims to explore the roles that information and digital literacy play on the employees' perception in relation to usefulness and ease of use of digital technologies and consequently their intention to use technology in the practices they perform at the workplace.Design/methodology/approachThis paper builds a conceptual model with key constructs (information literacy and digital literacy) as new antecedents to the technology acceptance model and aims to establish that information literacy and digital literacy are indirect determinants of employees' intention to use digital technologies at the workplace. The data set used in this paper comprises of 121 respondents and structural equation modelling was used.FindingsThe findings reveal that both information literacy and digital literacy have a direct impact on perceived ease of use of technology but not on the perceive usefulness. The findings also show that both literacies have an indirect impact on the intention to use digital technology at work via attitude towards use.Practical implicationsManagers and decision-makers should pay close attention to the literacy levels of their staff. Because literacies are such an important skillset in the digital age, managers and chief information officers may want to start by identifying which work groups or individuals require literacy training and instruction, and then provide specific and relevant training or literacy interventions to help those who lack sufficient literacy.Originality/valueThis is one of the first studies to consider information literacy and digital literacy as new antecedents of the technology acceptance model at the workplace environment.

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“…The consideration of soft factors under the influence of digital technologies has been investigated in the management level (Antonizzi and Smuts, 2020; Mugge et al , 2020; Purba, 2021), customer and supplier level (Buer et al , 2021; Grandinetti et al , 2020; Rossini et al , 2021), employee level (Albukhitan, 2020; Mokudai et al , 2021; Raweewan and Kojima, 2020) and quality and environmental level (Llopis-Albert et al , 2021; Mugge et al , 2020; Raweewan and Kojima, 2020). The impact of digital transformation on employee behaviours has also been discussed on intra-role behaviours level (Chan et al , 2021; Dutta et al , 2020; Martínez-Caro et al , 2020), extra-role behaviours level (Haipeter, 2020; Jones et al , 2021; Kim and Park, 2021) and at the personal development and growth level (Choi et al , 2020; Lei et al , 2020; Wang and Han, 2020).…”

Section: Introductionmentioning

confidence: 99%

The significance of employee behaviours and soft management practices to avoid digital waste during a digital transformation

Alieva

Powell

2022

IJLSS

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Purpose The purpose of this study is to investigate the perceived effects between soft management practices, employee behaviours and the implementation of digital technologies in manufacturing plants, as well as how these relate to the emergence of digital waste. Design/methodology/approach This paper uses case-based research. Data was collected in two large manufacturing companies based in Norway and Sweden through semi-structured interviews with two management representatives and four shop-floor employees. The data was used to evaluate 29 variables describing lean- and total quality management (TQM)-associated employee behaviours and soft management practices, in light of digital transformation. Findings The results suggest that several variables were positively influenced by the digital transformation process. These were top management leadership, middle management involvement, employee education, corporate social responsibility focus, innovation, knowledge sharing, work-family balance, psychological capital, job satisfaction and career commitment. Training employees, creativity, discretionary effort, turnover intention and proactivity appear to be negatively influenced by digital transformation The findings also indicate that several soft management practices and employee behaviours were not only influenced by manufacturing digitalization but also themselves influenced the process. The potential for digital waste creation was also detected in several variables, including reward and recognition and training employees. Practical implications Managers, practitioners and academics may learn about the importance of certain managerial practices and employees’ behavioural needs during the digital transformation process. The findings may help in prioritizing TQM and soft lean management practices and certain employee behaviours during the digital transformation and in creating awareness of digital waste. Originality/value This study builds on several existing studies discussing the impact of digital transformation on soft management practices and employee behaviours. It provides insights from a lean and TQM angle and offers a means of prioritizing certain practices and behaviours during a digital transformation. This study also highlights the significance of digital waste.

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Do digital literacies matter in employee engagement in digitalised workplace?

Cited by 24 publications

References 45 publications

Employee Retention in the Service Industry in Malaysia

Employee Retention in the Service Industry in Malaysia

Workplace literacy skills—how information and digital literacy affect adoption of digital technology

The significance of employee behaviours and soft management practices to avoid digital waste during a digital transformation

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