Do demographics influence workforce agility score of tax professionals in Bangalore, India?

Abstract

Handling an unpredictable and ever-changing environment has become a pressing issue for the tax consulting industry, which has experienced unprecedented changes in technology and working practices in recent years. To respond, tax consulting firms need to become more agile. Prior research has focused on workforce agility at the organizational level, paying little attention to agility at the individual level; here we set out to examine the influence of demographic factors on workforce agility. The study is based on data from 220 full-time tax professionals in Bangalore, India, and validates a workforce agility score developed by combining seven attributes of workforce agility. It looks at the influence of age, professional qualifications, employer type, service type, and job level on agility level. The results show that workforce agility varies significantly across four out of these five dimensions (except service type) and both confirms and challenges previous work. This research also offers managers insights into the key demographics, skills, and attributes required to achieve workforce agility in technology-driven environments such as tax consulting.

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