Do Brazilian Federal Agencies Specify Accessibility Requirements for the Development of their Mobile Apps?

Oliveira, Aline Couto; Silva, Leonardo Filipe da; Eler, Marcelo Medeiros; Freire, André Pimenta

doi:10.1145/3411564.3411643

Cited by 6 publications

(8 citation statements)

References 5 publications

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“…The present paper extends the previous study [Oliveira et al 2020] to address those gaps. To compare the results of specification of accessibility and their implementation, the present study involved automated accessibility evaluations of the apps evaluated in the previous study by the authors.…”

Section: Introductionsupporting

confidence: 66%

“…A previous study from the authors of the present study [Oliveira et al 2020] investigated a sample of 24 mobile digital government systems from the Brazilian federal government, examining whether they included accessibility requirements in the development and procurement processes for such systems. Data collection was performed using freedom-of-information requests to the respective governmental agencies in charge of each app.…”

Section: Introductionmentioning

confidence: 99%

See 1 more Smart Citation

Accessibility of Brazilian Federal Agencies' Mobile Apps: Requirements, Conformance and Response to Complaints

Oliveira

Silva

Eler

et al. 2021

iSys

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Regulatory standards and legislation have been crucial to improving the accessibility of governmental services provided with information systems. Adequate accessibility of mobile apps involves using appropriate processes for procuring, specifying, developing, evaluating and responding to accessibility complaints. A previous study from the authors of this study has investigated the approaches to considering accessibility in procurement and specification of 24 mobile apps from the Brazilian federal government. The present paper extends the previous study, including an accessibility evaluation of 22 of the mobile apps that were still live and an analysis of how the government agencies responded to formal complaints regarding the accessibility problems encountered in their apps. The analysis of the procurement and specification processes was done on the responses to freedom-of-information requests. Preliminary accessibility evaluations were performed using an automated evaluation tool, and formal complaints were filed on the official ombudsman service of the Brazilian Federal Government. The first results revealed that only seven out of 24 mobile systems included accessibility requirements in their procurement and specification. Eight agencies explicitly stated they did not include accessibility requirements. Some agencies classified the information as secret or stated they did not possess the information. All 22 mobile apps live in 2021 had accessibility problems encountered in the automated evaluation. Sixteen of the 22 mobile apps reported had responses stating the complaint was forwarded to the development team for correction, while three did not answer the complaint, and three did not respond accordingly. Elements from the Regulatory Compliance Theory provided grounds to identify low levels of enforcement of accessibility laws and low deterrence. Some agencies indicated in their responses that moral obligation and legitimacy played a critical factor in favouring accessibility requirements. A higher level of willing responses to formal complaints in official ombudsman services showed that social control of public organisations behaviour related to accessibility is an important aspect to be incentivised to promote accessibility.

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Section: Introductionsupporting

confidence: 66%

Section: Introductionmentioning

confidence: 99%

Accessibility of Brazilian Federal Agencies' Mobile Apps: Requirements, Conformance and Response to Complaints

Oliveira

Silva

Eler

et al. 2021

iSys

Self Cite

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show abstract

“…Alguns estudos têm se preocupado com a questão da acessibilidade em sistemas móveis de forma geral, como por exemplo [Oliveira et al 2020]. Neste estudoé investigada uma amostra de 24 sistemas governamentais digitais móveis do governo federal brasileiro, para examinar se os requisitos de acessibilidade foram incluídos no processo de desenvolvimento de tais sistemas.…”

Section: Background Teórico E Trabalhos Relacionadosunclassified

Alerta Antecipado de Desastres para Deﬁciente Visual e Auditivo: Reportando Resultados de Uma Pesquisa de Campo

Lobo¹,

Vieira²

2021

Anais Estendidos Do XVI Simpósio Brasileiro De Sistemas Colaborativos (SBSC Estendido 2021)

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Os sistemas de alerta antecipado foram criados para avisar antecipadamente a sociedade sobre eventos que possam gerar situações de desastre. Muitos destes sistemas enviam alertas iguais para todas as pessoas, apesar de existirem grupos vulneráveis como cegos e surdos que podem ter necessidades diferentes. Esse artigo apresenta os resultados de uma pesquisa de campo exploratório com o objetivo de identiﬁcar a percepção de membros do grupo vulnerável de cegos e surdos e de proﬁssionais envolvidos com pessoas surdas sobre como deveriam ser alertados estes grupos. Os resultados apontam um direcionamento de como podem ser enviados alertas acessíveis a este grupo, bem como suas diﬁculdades e as lacunas nesta área.

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“…My research on digital accessibility has involved a number of efforts ranging from studies to understand the way in which people with disabilities interact with websites [26] and mobile devices [6,22], specific AT and applications [1,20,30], research on developers' and designers' perspectives on accessibility [9,19] [ref] and organizational and systemic issues related to accessibility [24,28].…”

Section: Research Contextmentioning

confidence: 99%

“…I have also worked with students and colleagues at the Graduate Programme in Public Administration to investigate the role of agencies such as the Public Prosecutor's Office in the surveillance of digital accessibility compliance in digital governmental services [24] and how public bodies specify accessibility requirements in public biddings and in-house implementation [28].…”

Section: Research Contextmentioning

confidence: 99%

Challenges and Strategies for Accessibility Research in the Global South: A Panel Discussion

Barbareschi¹,

Swaminathan

Freire

et al. 2021

X Latin American Conference on Human Computer Interaction

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Over 80% of the 1 billion people with disabilities in the world live in the Global South, yet, most of the research at the intersection of disability and technology published across HCI venues is based in the Global North. With limited published research, and a large range of socio-cultural, practical and environmental differences across the Global South, HCI researchers and practitioners can encounter unexpected challenges when planning and conducting accessibility studies. The aim of this panel is to bring together three experienced academics who have conducted, managed and published impactful HCI research working with people with disabilities in various regions of the Global South from Latin America to East Africa and South Asia. Panelists will give an initial overview of their experiences conducting research with participants who had different disabilities and other relevant stakeholders, dedicating particular attention to the practical aspects commonly involved in research projects.CCS CONCEPTS • Social and professional topics → People with disabilities • HCI Design and evaluation methods → Field Studies

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Do Brazilian Federal Agencies Specify Accessibility Requirements for the Development of their Mobile Apps?

Cited by 6 publications

References 5 publications

Accessibility of Brazilian Federal Agencies' Mobile Apps: Requirements, Conformance and Response to Complaints

Accessibility of Brazilian Federal Agencies' Mobile Apps: Requirements, Conformance and Response to Complaints

Alerta Antecipado de Desastres para Deﬁciente Visual e Auditivo: Reportando Resultados de Uma Pesquisa de Campo

Challenges and Strategies for Accessibility Research in the Global South: A Panel Discussion

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