Do ACGME Physician-Patient Communication Milestones Align With HCAHPS Patient Satisfaction Measures for Doctor Communication?

Sanford, Blake S; Whitehouse, Sarah; Kokas, Maria

doi:10.1177/1062860616652938

Cited by 2 publications

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References 4 publications

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“…Milestones for physician education are divided into six core competencies surrounding patient care, medical knowledge, professionalism, interpersonal and communication skills, practice-based learning, and systems-based practice across all specialty programs [ 11 ]. An assessment comparing the HCAHPS communication questions to the Accreditation Council for Graduate Medical Education (ACGME) internal medicine milestones found that there were no milestone questions related to understanding and listening to the patient or being understood by the patient [ 12 ]. Additional studies have shown that hospitalists overall have higher patient satisfaction scores and improvements in length of stay compared to non-hospitalists [ 13 ].…”

Section: Introductionmentioning

confidence: 99%

The Impact of a New Internal Medicine Residency Program on Patient Satisfaction Scores for Teaching Hospitalist Faculty Compared to Non-teaching Hospitalist

Walker¹,

Delzell²

2021

Cureus

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Introduction: The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) is a national survey sent to patients to measure their inpatient experience. Graduate medical education programs may affect a sponsoring institution in various ways, but there has been little research into the effect of teaching hospitalist faculty on HCAHPS scores in a community-based hospital. The aim of the current study is to evaluate if the introduction of internal medicine resident physicians would affect the HCAHPS scores of patients admitted by hospitalist faculty physicians.Methods: This was a retrospective analysis of anonymous patient satisfaction survey data for internal medicine hospitalist teams from January 2019 to December 2019. Data were retrieved from the Press Ganey database. We compared two groups: teaching hospitalists (N = 12) and non-teaching hospitalists (N = 34). Data were divided into two time periods: January to June (pre-residents) and July to December (postresidents).Results: From January to June (pre-residents), 646 HCAHPS surveys were returned. For the post-resident cohort (July to December), a total of 487 surveys were returned. The "Recommend" domain, showed a significant improvement in the mean pre-resident to post-resident (57% to 69%; p = 0.0351).Conclusion: There was a significant increase in the mean rating of the "Recommend" hospital domain for the teaching hospitalists when compared to the non-teaching after the addition of a new internal medicine residency program.

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Section: Introductionmentioning

confidence: 99%