Do a non-core worker's procedural justice concerns influence their engagement in helping behavior? A multi-method study

Abstract

PurposeThe purpose of this research is to examine how a change in team dynamics impacts an individual's motivation to engage in helping behavior and operational performance.Design/methodology/approachAn online vignette experiment and a hybrid discrete event and agent-based simulation model are used.FindingsStudy findings demonstrate how a non-core worker's perception of team dynamics influence engagement in helping behavior and system performance.Originality/valueThis study provides a further understanding on how team members react to changes in team processes. This study theorizes on how an individual team member responds to fairness concerns. This study also advances our understanding of the critical importance of helping behavior in a retail logistics setting. This research illustrates how the theory of strategic core and procedural justice literature can be adopted to explain team dynamics in supply chain management.