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Krishnan, Hari Sven; Schaefer, Marion

doi:10.1023/a:1008733207854

Cited by 49 publications

(24 citation statements)

References 7 publications

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“…Information about OTC medicines provided by pharmacists appears to enhance the safe use of medicines by patients and to improve health outcomes [20,21]. Therefore, a set of questions focused on information provided by pharmacists.…”

Section: Questionnaire Designmentioning

confidence: 99%

Patient experiences of over-the-counter medicine purchases in Flemish community pharmacies

Simoens

Lobeau²,

Verbeke³

2009

Pharm World Sci

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Objective Patient use of over-the-counter (OTC) medicines contributes to improving public health and reducing public pharmaceutical expenditure. However, little is known of patient experiences of pharmacy distribution and services related to OTC medicines. The aim of this study is to explore patient experiences of purchasing OTC medicines in Flemish community pharmacies. Method Data were gathered from an anonymous postal questionnaire survey of patients purchasing OTC medicines in a random sample of Flemish community pharmacies in April 2008. The self-administered questionnaire related to the most recent purchase of OTC medicines by a patient in a community pharmacy. The questionnaire included questions about: (a) sources of information about OTC medicines; (b) the patient relationship with pharmacist and physician; (c) organization and layout of the pharmacy; (d) distribution channels; and (e) patient satisfaction. Questions were generally measured using Likert scales. The questionnaire was piloted among patients. Results One hundred and fifty-five pharmacies consented to distribute questionnaires to five patients each, yielding a total of 358 useable questionnaires (response rate of 46%). The first point of contact about OTC medicines was the pharmacist (61% of patients), followed by the physician (29%). Newspapers and the internet were not viewed as primary sources of advice on OTC medicines. Patients tended to purchase OTC medicines for the acute treatment of pain, gastro-intestinal conditions, common cold, cough or musculo-skeletal pain. More than 75% of patients felt that pharmacists provided sufficient information about the health condition and OTC medicine use. About one-third of patients did not wish the physician to be informed of their OTC medicine use. Patients did not seem to agree with distribution channels for OTC medicines other than the community pharmacy. Conclusions Flemish patients were satisfied with pharmacy distribution and services related to OTC medicines. They see an important role for pharmacists and physicians to accompany them in their OTC medicine use. Our results highlighted the need to strengthen communication between patients, pharmacists and physicians. It is also recommended that pharmacists keep an individual record detailing patient use of OTC and prescription medicines.

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Section: Questionnaire Designmentioning

confidence: 99%

Patient experiences of over-the-counter medicine purchases in Flemish community pharmacies

Simoens

Lobeau²,

Verbeke³

2009

Pharm World Sci

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“…Gathering adequate information is a crucial component in providing patients with appropriate advice to assist them obtain the most beneficial health outcomes [ 13 ]. While there is no standardized protocol of the kinds of information that should be gathered by pharmacists worldwide, a number of common types can be observed in the literature.…”

Section: Introductionmentioning

confidence: 99%

Information-gathering for self-medication via Eastern Indonesian community pharmacies: a cross-sectional study

Brata

Marjadi

Schneider

et al. 2015

BMC Health Serv Res

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BackgroundGathering sufficient information when handling self-medication requests in community pharmacies is an important factor in assisting patients to obtain appropriate health outcomes. Common types of information usually gathered include patient identity, signs and symptoms, action taken, medical history, and current medications being used. The aims of the study were (1) to describe the types and amount of information gathered by Eastern Indonesian community pharmacy staff when handling self-medication requests, and (2) to identify factors associated with the reported amount of information gathered.MethodsPatient simulation and pharmacy staff interviews were used. First, patient simulation was conducted using 2 cough scenarios and 1 diarrhoea scenario. Second, a structured interview was administered to eligible pharmacy staff in the setting. The types and amount of information gathered during patient simulation encounters and reported during pharmacy staff interviews were noted. A regression analysis was performed to identify factors associated with the amount of information gathered from the interview data.ResultsThe most frequent types of information gathered in patient simulation encounters were the nature of symptoms (88% in one of the cough scenarios) and patient identity (96% in the diarrhoea scenario). Other types of information were gathered in <40% of encounters in each scenario. From the pharmacy staff interviews, >90% of the 173 interviewees reported that they gathered information on patient identity, nature of symptoms, and associated symptoms. Information on medical history and medication used was gathered by 20% and 26% respectively of the 173 interviewees. The majority of pharmacy staff asked 0 to 2 questions in the patient simulation encounters compared to 5 questions pharmacy staff reported as their usual practice during the interviews. Being qualified as a pharmacist or a pharmacy technician was one of the factors positively associated with the reported amount of information gathered.ConclusionThere were deficits in the types of information gathered when pharmacy staff handling self-medication requests. Having a pharmacy educational background and additional work experience in the pharmacy was positively associated with the reported amount of information gathered. There could be other factors contributing to shortcomings in the actual practice which need to be explored.

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“…[9][10][11][12] Furthermore, the use of measurement/testing equipment can be difficult without consulting specialists. [9][10][11][12] Hence, community pharmacies/pharmacists play a substantial role in self-medication 1,9,[13][14][15] ; however, the public is largely unaware of the potential assistance these facilities and professionals can provide. 16) In response to this lack of awareness, the Japanese government has begun promoting the use of pharmacies/pharmacists for self-medication in recent years, highlighting the possibility of receiving health consultations and advice regarding the proper usage of OTC medications.…”

Section: Introductionmentioning

confidence: 99%

Developing and Verifying the Efficacy of “Educational Program for Promoting Appropriate Self-medication <i>via</i> Pharmacies and Pharmacists”: A Randomized Controlled Trial

Tachi

Noguchi

Teramachi

2020

Biological & Pharmaceutical Bulletin

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Utilization of community pharmacies/pharmacists is important for promoting appropriate self-medication; however, appropriate self-medication via pharmacies/pharmacists has not been well-implemented in Japan. Based on the transtheoretical model of health behavior change, we constructed an Educational Program for Promoting Appropriate Self-medication via Pharmacies and Pharmacists to inform the public about the assistive services of pharmacies/pharmacists regarding self-medication and the use of medication notebooks for self-medications. We then tested the efficacy of the program through a randomized controlled trial. The subjects were residents living around Gifu City, aged 20 years and above, and recruited through posters and pamphlets. The subjects were randomly allocated to a group that received only a medication/ health class (control group) or one that received the medication/health class, as well as the educational program (intervention group). A questionnaire was administered immediately before the medication/health class (T1) and 2 months afterwards (T2), which allowed us to evaluate and compare the changes in the two groups' behavior regarding performing appropriate self-medication via pharmacies/pharmacists. The percentage of people who began consulting with pharmacists concerning self-medication was significantly higher among the intervention group (38.2%, 13/34) than the control group (14.3%, 4/28) (p 0.047). The percentage of people who began recording details of self-medication in their medication notebooks was significantly higher among the intervention group (38.2%, 13/34) than the control group (10.7%, 3/28) (p 0.019). The educational program effectively encouraged the public to adopt appropriate self-medication practices to avail the services provided by pharmacies/pharmacists.

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Cited by 49 publications

References 7 publications

Patient experiences of over-the-counter medicine purchases in Flemish community pharmacies

Patient experiences of over-the-counter medicine purchases in Flemish community pharmacies

Information-gathering for self-medication via Eastern Indonesian community pharmacies: a cross-sectional study

Developing and Verifying the Efficacy of “Educational Program for Promoting Appropriate Self-medication <i>via</i> Pharmacies and Pharmacists”: A Randomized Controlled Trial

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