The new economic challenges and recent trends in globalization have made it very difficult for Canadian forest product companies to improve their financial position without the coordinated involvement of the entire company, including their supply chains (distributed facilities, company offices, industrial customers, and distributors). Such a new level of efficiency involves their distributed facilities and offices spread around the world, and their customers. One consequence of this new reality is that forest products companies are now facing the need to re-engineer their organizational processes and business practices with their