Distributed Cognition in an Emergency Co-ordination Center

Artman, Henrik; Waern, Yvonne

doi:10.1007/s101110050020

Cited by 91 publications

(63 citation statements)

References 8 publications

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“…In addition to these four classes of human tasks, many authors-for example, De Keyser et al (1987); Van Daele and De Keyser (1990); Artman and Waern (1999); Klein (2006); Kontogiannis (2010); Nonose et al (2010)-insist specifically on the collective aspect of work, which must be carefully considered by designers. Indeed, in certain situations inherent to the tasks described earlier, human operators must organize a distribution of actions over time.…”

Section: The Importance Of Supervisory Hci In Industrial Situationsmentioning

confidence: 99%

The performance of future designers on the specification of supervisory HCI: case study of a simulated work situation

2011

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This article concerns the performance of future designers on the specification of supervisory humancomputer interfaces (HCI). This paper reports the results of a case study of a simulated work situation. Sixty-three groups of 3-5 students (Master's program in Electrical Engineering and Industrial Informatics) were involved. In this article, we first describe the study context and explain how we ran it. Next, we describe the industrial process to be supervised, composed of five interconnected stations. We then present our informal analysis of the global study. After our informal analysis, the article focuses on a second level of analysis, based on the 63 HCI specification reports produced by the groups. Each report is analyzed according to eight groups of criteria. The results of this second-level analysis are presented and discussed.

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Section: The Importance Of Supervisory Hci In Industrial Situationsmentioning

confidence: 99%

The performance of future designers on the specification of supervisory HCI: case study of a simulated work situation

2011

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“…In analysing such calls to highlight the internal organisation of the parties' actions, we shed light on the "practical oral production" of one of society's institutions (Watson & Sharrock, 1990, p. 25). The meeting between professional operators -who are responsible for dispatching and otherwise managing the services available in productive and logistically efficient ways (e.g., Artman & Waern, 1999;Ikeya, 2003;Normark, 2002) -with lay members of the public, who unlike the operators often have first-hand information of the incident, has drawn some previous research attention. In particular, the opening moves of such conversations have been identified as crucial points in the interaction, bearing in consequential ways on the continuation of the call (e.g., Garcia & Parmer, 1999;Wakin & Zimmerman, 1999) and, therefore, on the potential success of rescue operations.…”

Section: Conclusion and Discussionmentioning

confidence: 99%

Finding out what’s happened: Two procedures for opening emergency calls

et al. 2012

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This article examines two corpora of telephone calls to the Swedish emergency services SOSAlarm. The focus of analysis is on the procedural consequentiality of the routine opening by the operator. In the first corpus, the summons are answered by identification of the service via the emergency number. In the second corpus, the protocol has been altered, such that the opening entails the emergency number combined with a standard query concerning the nature of the incident. Through sequential and categorial analysis of the two collections, we highlight the distinct trajectories of action ensuing from the two opening protocols. The standalone emergency number opening typically results in callers asking for a specific service. In contrast, opening turns which end with a direct query about the incident tend to solicit brief descriptions of the trouble.We discuss the benefits of the latter procedure in terms of topical progression and institutional relevance, proposing that the work of emergency assistance agencies worldwide might consider implementing opening routines with a similar design.

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“…Artman and Waern [1] analyse work in an emergency control room from a Distributed Cognition perspective. Their work contrasts with that reported here, in that they focus primarily on the dialogue between participants and how understanding is shared through the verbal channel, whereas the work reported here focuses much more on the artefacts in the environment and how their design and spatial arrangements support or hinder group working.…”

Section: Background: Distributed Cognitionmentioning

confidence: 99%

DiCoT: A Methodology for Applying Distributed Cognition to the Design of Teamworking Systems

Blandford

Furniss

2006

Lecture Notes in Computer Science

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Abstract. Distributed Cognition is growing in popularity as a way of reasoning about group working and the design of artefacts within work systems. DiCoT (Distributed Cognition for Teamwork) is a methodology and representational system we are developing to support distributed cognition analysis of small team working. It draws on ideas from Contextual Design, but re-orients them towards the principles that are central to Distributed Cognition. When used to reason about possible changes to the design of a system, it also draws on Claims Analysis to reason about the likely effects of changes from a Distributed Cognition perspective. The approach has been developed and tested within a large, busy ambulance control centre. It supports reasoning about both existing system design and possible future designs.

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Distributed Cognition in an Emergency Co-ordination Center

Cited by 91 publications

References 8 publications

The performance of future designers on the specification of supervisory HCI: case study of a simulated work situation

The performance of future designers on the specification of supervisory HCI: case study of a simulated work situation

Finding out what’s happened: Two procedures for opening emergency calls

DiCoT: A Methodology for Applying Distributed Cognition to the Design of Teamworking Systems

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