Distracted gaze: Problematic use of mobile technologies in vacation contexts

Ayeh, Julian K.

doi:10.1016/j.tmp.2018.01.002

Cited by 52 publications

(54 citation statements)

References 33 publications

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“…The UK Gadget Habit Report (2017) found that people take 38% more gadgets with them on holiday than they do during their daily life. It has been proven that the ubiquitous connectivity through technology to some extent distracts individuals from engaging with physical experiences (Tanti and Buhalis 2016) and may have a negative impact on tourists' consumptions of sounds and sights, well-being, social interactions, and experience of "others" (Ayeh 2018). Tribe and Mkono (2017) suggested that the use of travel apps, such as TripAdvisor, could frustrate tourists who are searching for authenticity.…”

Section: Introductionmentioning

confidence: 99%

Turning It Off: Emotions in Digital-Free Travel

Cai

McKenna

Waizenegger

2019

Journal of Travel Research

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This article aims to theorize digitally disconnected travel experiences by investigating various emotional responses during the process of withdrawal and regain of technological affordances. The theoretical concepts of affordance and emotional episodes were adopted in this study to create a conceptual framework. Fifteen diaries and 18 interviews were collected from 24 participants’ reflections of their disconnected experiences. This study thus contributes a contextual update of emotional episodes by providing a detailed account of various emotions in the entire disconnecting/reconnecting travel experience. Also, this study contributes to the affordance literature by exploring the fluidity of technology affordances and environmental affordances. This article develops the Disconnected Emotions Model (DEM), a theoretical framework to provide an understanding of the changing relationship between human emotions and material affordances.

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Section: Introductionmentioning

confidence: 99%

Turning It Off: Emotions in Digital-Free Travel

Cai

McKenna

Waizenegger

2019

Journal of Travel Research

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“…A perfect example of this is the use of smartphones within tourist experiences, which has become a common occurrence. Despite the potentially problematic use of smartphones (Ayeh 2018 ), their usefulness in navigation, information search, payments, providing a sense of security and connection, etc., has been proven to be beneficial for most tourists. Consequently, the industry is increasingly trying to capitalize on smartphone use.…”

Section: A System Design Perspective On Effects Of Tourism 40 Technomentioning

confidence: 99%

“…If the use of an interactive system consumes too much of a tourist’s attention by needing them to focus on the system (e.g., too many tasks, complex equipment, unfamiliar or unresponsive user interfaces) or the digital content rather than the enjoyment of a tourist experience, we call it a distracting effect. For example, a voice interface at a busy airport or the need to download and use various tourism providers’ mobile phone applications (Ayeh 2018 ) could frustrate users and move attention away from the touristic experience. Similarly, while the use of drones in tourism settings is becoming more frequent (Dinhopl and Gretzel 2016 ; Stankov et al 2019b ), the visual and auditory pollution they produce may distract tourists from the ambiance (Hay 2016 ).…”

Section: A System Design Perspective On Effects Of Tourism 40 Technomentioning

confidence: 99%

Tourism 4.0 technologies and tourist experiences: a human-centered design perspective

Stankov

Gretzel

2020

Inf Technol Tourism

145

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Building on the momentum of Industry 4.0 developments in production and manufacturing, the tourism-specific concept of Tourism 4.0 currently fuels visions of similar technology-based transformations towards highly interconnected and phygital systems in the tourism industry. There is an implicit assumption that the technological innovations of Tourism 4.0 work better for the benefits of tourists. However, even marvels of tourism information technology often come with a serious lack of human-centered design. The unprecedented speed of development and implementation of Tourism 4.0 technology further adds to this neglect. In addition, traditional approaches to designing the user experience of interactive systems are now seriously challenged by the disruption of traditional views on the goals of system use, more complex user roles, and the dynamic and hybrid context of the use. The powerful capabilities of Tourism 4.0 technologies allow for the enhancement of interaction with a system and enrichment of the tourist experience itself, providing new ways of assisting in behavior change and even in the long-lasting transformation of the users. However, this also means greater potential for harm. This viewpoint conceptualizes three different effects of interactive system use on technology-mediated tourist experiences—besides goal achievement that impacts satisfaction, effects can be goal-limiting (ranging from distracting to damaging) or goal-surpassing (ranging from enhancing to transforming). This conceptualization is then used to frame the importance of human-centered design for emerging Tourism 4.0 technologies.

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“…Some descriptions characterising modern tourism, such as “distracted gaze”, “de-exoticising”, “de-capsulation”, and “digital elasticity”, represent attempts to label the deleterious effects of problematic use of ICT on tourist experience ( Ayeh, 2018 ; Pearce, 2011 , p. 41; Tanti & Buhalis, 2016 ). The concept of “e-lineation” has also been proposed to showcase tourists' negative social life experiences induced by excessive ICT engagement, including collapsing social norms, superficiality, meaninglessness, isolation, and powerlessness ( Tribe & Mkono, 2017 ).…”

Section: Literature Reviewmentioning

confidence: 99%

Can digital-free tourism build character strengths?

Pearce

Oktadiana

2020

Annals of Tourism Research

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The perception of digital-free tourism for developing character strengths was explored. A golden evidence triangle fusing the views of three respondent groups was established to assess trustworthy digital-free tourism-character strength linkages. Nine strengths were commonly acknowledged. They were distributed across a three-layer tiered model according to their relative importance. The strengths developed in digital-free tourism include: self-regulation, appreciation of beauty and excellence, social intelligence and open-mindedness for the core layer; vitality, love and perspective for the secondary layer; spirituality and creativity for the peripheral layer. The roles of each verified strength and the mechanisms for developing character strengths in digital-free tourism were captured in a three-stage travel narrative.

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Distracted gaze: Problematic use of mobile technologies in vacation contexts

Cited by 52 publications

References 33 publications

Turning It Off: Emotions in Digital-Free Travel

Turning It Off: Emotions in Digital-Free Travel

Tourism 4.0 technologies and tourist experiences: a human-centered design perspective

Can digital-free tourism build character strengths?

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