2007
DOI: 10.4018/irmj.2007010101
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Dissent, Protest and Transformative Action

Abstract: An e-mail system is a critical business tool and an essential part of organisational communication. Many organisations have experienced negative impacts from e-mail and have responded by electronically monitoring and restricting e-mail system use. However, electronic monitoring of e mail can be contentious. Staff can react to these controls by dissent, protest and potentially transformative action. This article presents the results of a single case study investigation of staff reactions to electronic monitorin… Show more

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Cited by 3 publications
(1 citation statement)
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“…In situations where employees react negatively to tracking technologies, research shows there is a greater probability of deviant behavior and attempts to circumvent electronic monitoring, substantially reducing the efficacy of such technology implementations (Duane & Finnegan, 2007). Moreover, with driver pay typically linked to miles traveled, exerting greater rigidity with respect to driver HOS compliance creates incentives for drivers to find alternate means to drive further in a set period of time, such as increasing speeds and/or operating in riskier conditions (Trucker, 2017).…”
Section: Electronic Performance Monitoringmentioning
confidence: 99%
“…In situations where employees react negatively to tracking technologies, research shows there is a greater probability of deviant behavior and attempts to circumvent electronic monitoring, substantially reducing the efficacy of such technology implementations (Duane & Finnegan, 2007). Moreover, with driver pay typically linked to miles traveled, exerting greater rigidity with respect to driver HOS compliance creates incentives for drivers to find alternate means to drive further in a set period of time, such as increasing speeds and/or operating in riskier conditions (Trucker, 2017).…”
Section: Electronic Performance Monitoringmentioning
confidence: 99%