Dissecting users' needs for search result explanations
Prerna Juneja,
Wenjuan Zhang,
Alison Marie Smith-Renner
et al.
Abstract:There is a growing demand for transparency in search engines to understand how search results are curated and to enhance users' trust. Prior research has introduced search result explanations with a focus on how to explain, assuming explanations are beneficial. Our study takes a step back to examine if search explanations are needed and when they are likely to provide benefits. Additionally, we summarize key characteristics of helpful explanations and share users' perspectives on explanation features provided … Show more
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