Dissatisfaction with the laboratory services in conducting HIV related testing among public and private medical personnel in Tanzania

Mfinanga, S.; Kahwa, Amos; Kimaro, Godfather; Kilale, Andrew M.; Kivuyo, Sokoine; Senkoro, Mbazi; Ngowi, Bernard; Mtandu, Rugola; Mutayoba, Beatrice; Ngadaya, Esther; Mashoto, Kijakazi Obed

doi:10.1186/1472-6963-8-171

Cited by 11 publications

(12 citation statements)

References 10 publications

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“…The lowest rate of satisfaction was observed on critical value notification and on reporting of complete test results. This is almost similar with the finding from Tanzania [14], where personnel were dissatisfied with incomplete results. This implies the need for improving laboratory services in terms quality, which could be by quality assurance officer or head of a laboratory.…”

Section: Discussionsupporting

confidence: 91%

Clients and clinician satisfaction with laboratory services at selected government hospitals in eastern Ethiopia

et al. 2013

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BackgroundIn clinical laboratory service, patients and clinical service providers are the primary focus of survey of satisfaction in many countries. The objective of the study was to assess clients’ and clinicians’ satisfaction with laboratory services at selected government hospitals in eastern Ethiopia from May to June, 2010.FindingsA cross sectional study was conducted at Dil Chora, Jugal, Hiwot Fana and Bisidimo hospitals. Data were collected from 429 patients and 54 clinical service providers. A statistical analysis was conducted using Likert Scale and SPSS Version 16 software. Most of the patients (87.6%) were satisfied with the laboratory services. The lowest [2.48 ± 1.39] and highest [4.27 ± 0.83] rate satisfaction were on cleanness of latrine to collect specimens and availability of laboratory staff on working hours respectively. The extent of the patients’ satisfaction was different among the study hospitals (P-value < 0.05). Most of the clinical services providers (80%) were also satisfied with the laboratory services. The lowest [3.02 ± 1.36] and highest [3.78 ± 1.03] rate of satisfaction were found on critical value notification and timely test results for HIV/AIDS patients care respectively.ConclusionThe overall degree of customers’ satisfaction with laboratory services was high. But there were some services such as the cleanness of latrines, information given during specimen collection outside laboratory and critical value notification which need attention. Therefore, the hospital administrations and the laboratory departments should work harder and closely to solve the identified problems. Further study with a larger sample size and more factors is recommended.

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Section: Discussionsupporting

confidence: 91%

Clients and clinician satisfaction with laboratory services at selected government hospitals in eastern Ethiopia

et al. 2013

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“…This result was less than that reported in Tanzania, where 75% of the health personnel were satisfied with the laboratory service. 9 The difference may be attributable to the variation in the areas covered by the study, with the Tanzanian study involving about 8 laboratories both from private and public sectors. In our study, the level of satisfaction for nurses was 51.1%, which was less than that reported from the United States, in which 76% of nurses were usually satisfied (mean Likert scale score, 3.5 out of 5).…”

Section: Discussionmentioning

confidence: 99%

Physicians’ and Nurses’ Satisfaction With the Clinical Laboratory Service of Gondar University Hospital, Northwest Ethiopia

Addis

Birhan

Abateneh

et al. 2013

American Journal of Clinical Pathology

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“…5,6 Because a trained workforce and quality assurance mechanisms, such as the routine maintenance of equipment, are often lacking, patients and clinicians often mistrust diagnostic services. 4,7,8,9,10…”

Section: Introductionmentioning

confidence: 99%

A comprehensive district-level laboratory intervention after the Ebola epidemic in Sierra Leone

Mesman¹,

Bangura²,

Kanawa³

et al. 2019

Afr. J. Lab. Med.

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BackgroundThe 2014–2016 Ebola outbreak exposed the poor laboratory systems in Sierra Leone. Immense needs were recognised across all areas, from facilities, diagnostic capacity, supplies, trained personnel to quality assurance mechanisms.ObjectiveWe aimed to describe the first year of a comprehensive intervention, which started in 2015, in a public hospital’s general laboratory serving a population of over 500 000 in a rural district.MethodsThe intervention focused on (1) supporting local authorities and healthcare workers in policy implementation and developing procedures to enhance access to services, (2) addressing gaps by investing in infrastructure, supplies, and equipment, (3) development of quality assurance mechanisms via mentorship, bench-side training, and the introduction of quality control and information systems. All work was performed alongside counterparts from the Ministry of Health and Sanitation.ResultsWe observed a strong increase in patient visits and inpatient and outpatient testing volumes. Novel techniques and procedures were taken up well by staff, leading to improved and expanded service and safety, laying foundations for further improvements.ConclusionThis comprehensive approach was successful and the results suggest an increase in trust from patients and healthcare workers.

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Dissatisfaction with the laboratory services in conducting HIV related testing among public and private medical personnel in Tanzania

Abstract: Background: A comprehensive care and treatment program requires a well functioning laboratory services. We assessed satisfaction of medical personnel to the laboratory services to guide process of quality improvement of the services.

Cited by 11 publications

References 10 publications

Clients and clinician satisfaction with laboratory services at selected government hospitals in eastern Ethiopia

Clients and clinician satisfaction with laboratory services at selected government hospitals in eastern Ethiopia

Physicians’ and Nurses’ Satisfaction With the Clinical Laboratory Service of Gondar University Hospital, Northwest Ethiopia

A comprehensive district-level laboratory intervention after the Ebola epidemic in Sierra Leone

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