The purpose of this paper is to explore how Sri Lankan women make sense of their experiences of sexual harassment at the workplace using Weickian's 'sense-making in organizations' as the theoretical lens. Drawing from three narratives of working women, the findings indicate how women seek to understand what is going on, through a complex and interrelated process of enacting, selection, action and reaction, where retrospection, focusing and extracting on cues, social processes and identity construction, takes place in an ongoing process of sense-making. The findings move beyond previous studies by providing an in-depth understanding of the multifaceted process of sense-making in its entirety from experiencing sexual harassment to responding to it, in a backdrop of cultural norms and beliefs.
Keywords: narratives, sense-making, sexual harassment, Sri LankaKey points 1 Women interpret and make sense of their experiences of sexual conduct at work in a multidimensional, complex, and ongoing process of enacting, selection, action and reaction. 2 Sense-making occurs in a complex web of retrospection, extracted cues, relationships, emotions, identity construction, and social processes, embedded in various cultural ethos. 3 In making decisions about sexual harassment complaints, managers should understand and consider this complex process of sense-making and why a recipient would react in a certain manner, without considering the instances or reactions in isolation or in an objective manner.