The US population is linguistically diverse. In 2019, 13% of US children lived with at least one parent with limited English proficiency (LEP), defined as speaking English less than "very well." 1 Patients with limited English proficiency are more likely to experience safety events, worse outcomes, and increased hospital lengths of stay (LOSs) when compared with non-LEP patients. [2][3][4][5][6] Eliminating health care disparities is one of the top national research priorities. As of 2020, the Hispanic population is the largest LEP population in the US, comprising 18.7% of the total US population. 8.3% of residents in Washington, DC, speak English less than "very well." 7 In our pediatric emergency department (ED), children with caregivers with LEP experienced significantly longer LOSs than non-LEP patients. The average LOS for these pediatric patients triaged as low acuity was 30% higher than for non-LEP children. Our global aim was to eliminate this disparity in LOSs, also known as wait times. To that end, we launched an improvement quality initiative to decrease wait times for children with Spanish-speaking caretakers with limited English proficiency (SSLEP) to approximate those of non-LEP patients; we specifically aimed for a 20-minute decrease in SSLEP wait times by April 2021.
METHODS
ContextWe conducted this project at an urban, academic, tertiary pediatric emergency department (ED), and level 1 pediatric trauma center with approximately 90,000 annual ABSTRACT Introduction: In our pediatric emergency department (ED), children triaged as low acuity who presented with Spanish-speaking caregivers with limited English proficiency (SSLEP) experienced disparately longer wait times than similarly triaged children with English-proficient caretakers. Although inequities in ED care based on language preference exist, little is known about effective interventions to eliminate the disparity. This quality improvement study aimed to eliminate the disparity in wait times and share effective interventions. Methods: A multidisciplinary team incorporating clinicians, professional interpreters, and data analysts utilized quality improvement methodology to introduce early identification of SSLEP children, standardize physician workflow, and optimize the interpreter process. The primary outcome was the length of stay. The secondary outcome was time to the provider. The balancing measures were revisits and non-LEP length of stay and time to the provider. Secondary analyses distinguished between the effect of our QI intervention and secular trends. Results: The mean length of stay for SSLEP children decreased from a mean of 178 to 142 minutes, a 36-minute (20%) decrease. Mean time to provider for SSLEP decreased from 92.8 to 55.5 minutes, a 37-minute improvement (40%). The 72-hour-revisit rates did not increase for SSLEP children throughout the project. Conclusions: We identified feasible interventions to improve wait times for children with SSLEP. Future directions include addressing components of the entire ED visit to decreas...