Disentangling Technostress and Financial Stress Impacts on Users’ Psychophysiological Responses and Coping Behaviors in the Context of Mobile Banking

Attentional and Behavioral Disengagement as Coping Responses to Technostress and Financial Stress: An Experiment Based on Psychophysiological, Perceptual, and Behavioral Data

“…Discontinuance has been identified as one coping behavior to avoid stressful situations (e.g., Beaudry and Pinsonneault, 2005 ; Britt et al, 2017 ). However, research had not yet explored this phenomenon in the context of digital financial technology use Korosec-Serfaty et al (2021a) ). A pilot study Korosec-Serfaty et al (2021b) was thus conducted to investigate the influence of specific factors on two forms of stress within this context: (1) technostress , defined as the stress caused by the use of IS and the pervasiveness and expectations of their use in society ( Ragu-Nathan et al, 2008 ; Riedl et al, 2013 ) and (2) financial stress , referred to as the stress caused by financial or economic events ( Joo and Grable, 2004 ).…”

“…The detection of a stressor is first associated with the concurrent activation of the hypothalamic-pituitary-adrenal (HPA) axis and the amygdala, which contributes to the processing of emotional responses, which will then trigger the sympathetic division of the autonomic nervous system (ANS), bringing several physiological changes, including elevation in EDA and electrocardiogram activity (ECG) ( Riedl et al, 2012 ; Korosec-Serfaty et al, 2021a ), referred to as physiological arousal. Concurrent with the detection of the stressor and determined by the activation of the autonomic nervous system is the valence of affective states.…”